LG to offer online customer service to OPTIMUS users

LG Electronics has unveiled a remote mainte

LG Optimus black

nance service for Optimus smartphone users as a way to diagnose software problems and to distribute software upgrades direct to customers’ phones.

George Mudhune, the firm’s regional marketing manager for East and Central Africa, said that the LG remote customer care services has a pre-loaded Remote Call application and the LG FOTA (Firmware Over-the-Air) system, which is made available to users worldwide, following the initial roll-out in Korea.

“This makes LG the first mobile phone manufacturer to offer remote maintenance services as a way to diagnose software problems and to distribute software upgrades direct to customers’ phones,” said Mudhune.

Mudhune added that consumers will no longer need to visit an LG Customer Information Center (CIC) if a problem arises with their smartphones since they can access the remote maintenance services via instant support system that can also be accessed through a 3G or Wi-Fi network:

LG’s remote call services are available on premium Optimus smartphones, including the LG Optimus Black and the LG Optimus 3D. With the pre-loaded “Remote Call” application users can diagnose their phone’s problems without having to visit a repair shop.

Once registered, LG CIC agents will be able to wirelessly access the owner’s Optimus smartphone. For security purposes, LG technical staff will not be able to access any personal information – including emails, messages, calendars or pictures – without the users’ consent.

Using the convenient, intelligent LG FOTA system and pre-loaded FOTA application, owners will also receive regular alerts of the most current updates. The system makes it extremely convenient for customers to keep their phones up-to-date with the very latest functions and features without the need to connect to a PC or visit a service center. The technology has been first rolled out in Korean. Currently, the roll out is on-going globally.