MTN Business has been awarded ISO 9001:2008 certification for maintaining excellent business operations and efficient management.
The award comes on the back of the recent launch by the company of its Internet Protocol (IP) private automatic branch exchange (PABX), a software-based telephone exchange service that is set to take on the traditional private branch exchange (PBX) in business environments.
The certificate was issued by
, and will be valid for three years though there will be internal reviews every three months and external reviews after every six months.
The firm’s managing director Tom Omariba said that the ISO 9001:2008 audit process began in April and was concluded in June 2011.
MTN Business is the first ICT firm in Kenya to receive the ISO 9001:2008 certification.
The firm’s Marketing Manager, Tom Nyongesa said ISO certification is increasingly becoming a tender requirement for certain goverment and parastatal business.
Mr. Nyongesa said the certification will enable MTN Business keep up with Kenya’s fast-paced Information Communication Technology (ICT) sector.
A business firm certified by an ISO 9001 registrar is perceived as a firm that is devoted to giving its best to provide customer satisfaction. Moreover, it also gives the impression that the firm wants to achieve better efficiency.
“Such a strong-willed image is an admirable trait that most organizations and customers look for in a potential business partner,” said Omariba
The main function of ISO 9001 is to help businesses manage their operational management. With good management, a company can increase both the quality and quantity of output without having to spend extra. This is achieved by enforcing careful monitoring and control of business-related functions. ISO 9001 can be used by any kind of business, regardless of its size and location.