Following the global service outage experienced by BlackBerry subscribers few days ago, Safaricom and Airtel Kenya have announced that they will offer their BlackBerry service waivers after the service disruption attributed to the service provider Research in Motion(RIM) was rectified.
As part of the compensation, Safaricom’s 13,000 Blackberry subscribers are set to enjoy seven days of free data and email services following last week’s three-day outage from Saturday October 22 0000HRS to Saturday October 29 mid-night. , the over 13,000 BlackBerry users on Safaricom network will access data and mail services free of charge.
While announcing the move, Safaricom chief executive Bob Collymore noted that the timing of the offer towards the end of the month was deliberate, as it coincides with the normal heavy use of the BlackBerry service. The subscribers will not be billed for the service during the last week of October.
Airtel Kenya has on the other hand announced that it has extended the subscription of the services for the month of October by three days for its pre-paid BlackBerry. The firm’s post-paid customers benefit from a three-day waiver off their BlackBerry monthly rental for the month of October, with the waiver being reflected in the monthly bill sent to the specific subscribers at the end of October.
Airtel Nigeria has also announced a similar waiver for its BlackBerry users while other network operators in Kenya are yet to compensate their subscribers following the outage. There are over 70 million BlackBerry users across over 500 networks spread in 91 countries across the world.