Safaricom’s BlackBerry data services back after 3-day hitch

Safaricom’s has announced that the BlackBerry data outage which affected millions of users across the world, icluding its own subscribers,  has been resolved and services restored.

Safaricom apologized to its BlackBerry users who were affected by the outage that lasted close to 72 hours, during which time the users experienced difficulties in accessing their e-mail accounts and browsing on the internet.

Most affected by the service interruption were users in Europe, Middle East, Africa and Southern Asia, before it spread later to other parts of the world.

Research In Motion (RIM), the manufacturers of BlackBerry, said the outage was caused by a switching failure within its infrastructure causing a huge backlog of data.

“We recognize the inconvenience the BlackBerry data outage caused to our subscribers for the last couple of days. We are glad that RIM engineers have managed to fix the problem and services are back to normal. We shall continue monitoring the service,” said Safaricom Corporate Affairs Director Nzioka Waita.

There are over 70 million BlackBerry users across over 500 networks spread in 91 countries across the world. Safaricom has over 13,000 BlackBerry customers on its network.


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