Safaricom has today launched the next phase of its subscriber registration exercise countrywide. The exercise that kicks of tomorrow (14th February) targets customers who are yet to register their voice or data SIM cards.
By dialing *232#, customers will now be able to confirm their registration details at no charge while those already registered can confirm their registration details by also dialing *232#.
The campaign follows a similar SIM card registration exercise initiated by the Kenya government in June 21, 2010 which applied to customers buying SIM cards for the first time as well as those acquiring additional lines.
The current campaign also follows the Government’s directive to mobile operators through the Communications Commssion of Kenya (CCK) to ensure that all their subscribers’ identity information is registered pursuant to a directive by President Kibaki in June 2010.
Safaricom chief executive Bob Collymore has made a special appeal to subscribers saying: “I would like to especially appeal to our voice and data customers who have PrePay modems, iPhones, iPads and Tablets to register their lines during this campaign to avoid future disconnection.”
Collymore added that that the company has taken additional measures to ease the registration process, saying that customers can now access various agents stationed within strategic locations countrywide. Other registration points include Safaricom Shops, dealer as well as M-PESA outlets.
To register their SIM cards, subscribers are required to give their full names, identity document number, physical / postal address, gender, date of birth and alternative contacts. Customers are also required to present their original identity cards or other official personal identification documentation including Passports and Military IDs.
In this new campaign, M-PESA customers will not be required to re-register. They will however be required provide additional details such as physical address and alternative contact details.
This SIM registration exercise will also greatly help Safaricom and the general public deal with the rising incidences of mobile phone perpetrated crimes, including kidnappings, fraud and hate messages.
Safaricom has taken the lead in the registration drive in anticipation of changes in the Kenya Information Act. This follows proposed legislative amendment to the Kenya Information and Communications Act to introduce provisions empowering the Minister for Information and Communications to make regulations for the registration of subscribers to telecommunication services.