Ericsson has been named as a leader in the latest edition of Gartner’s “Magic Quadrant in Operations Support Systems” report, with the report stating that Ericsson is well positioned to help operators with their Operations Support Systems (OSS) modernization, either in projects or as full end-to-end transformation.
Over the past two years, Ericsson has made strategic acquisitions to position itself as a market leader in OSS. Ericsson was also acknowledged as the overall OSS worldwide market-share leader in terms of revenue for 2011 (Market Share Analysis: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 2010-2011).
The report evaluates the capabilities of end‑to-end vendors in the global market for OSS service assurance and fulfillment.
Per Borgklint, Head of Ericsson’s Business Unit Support Solutions, says: “We focused our product strategy on acquiring the planning, inventory and offer-management tools to reinforce our No. 1 market-share position in Telecom Operations Management System and deliver leading OSS solutions to our customers. We are very proud of being named as a Leader in Gartner’s OSS Magic Quadrant and what we believe it reflects: our ability to help our customers respond rapidly to changing consumer demands, and the need for increased efficiency and innovation in service and network operations.”
The report comes at a time when many operators today lack the type of scalable, adaptable, and cost-efficient systems to handle the magnitude of change and meet users’ expectations. As a result, operators must look into how to transform and better modernize their OSS and BSS environments with a primary focus on consolidation and convergence.
In an OSS context, these areas of strength enable Ericsson to leverage its vital insights into service providers’ operations and to address their pain points holistically across their network, IT infrastructure and services, and related business processes. According to Borgklint, Ericsson helps address a primary problem for operators: managing a frequently complex mix of hardware and software technologies to deliver a simple, consistent and high-quality user experience.
Through Ericsson’s global consulting and systems integration engagements, Ericsson offers business transformation consultancy services and systems integration of end-to-end solutions for service providers that include OSS, BSS, next-generation Service Delivery Platforms, and Interconnection Solutions and IT modernizations. Ericsson’s combination of services capabilities with a broad and comprehensive software portfolio helps enable its customers to transform their operations and IT environments to improve the user experience, increase efficiency and enable service innovation.