Ericsson opens two regional service delivery centres in DRC and Nigeria


  • ericssonNew service delivery facilities to better support partners in delivering superior network performance
  • Strengthening existing competence and delivery capabilities through structured training, competence transfer and graduate recruitment
  • Initial focus on managed services to be expanded into other service delivery areas

As the continent’s mobile users continues to increase – with industry statistics indicating that the number of mobile connections in Sub-Saharan Africa increased 20 per cent to over 500 million by early 2013 and are expected to increase by an additional 50 per cent by 2018 – mobile network operators need to consistently improve and upgrade their services to efficiently serve the growing user base.

In order to help the service providers to operate more efficiently, Ericsson has established two new service delivery facilities in Nigeria and the DRC to cater for this growth and to ensure enhanced support to their customers. Ericsson has extensive experience in advising and supporting operators to secure network quality.

Lars Christer Johannisson, head of Ericsson’s regional services organization says the location of the facilities is based on current business needs. “It is important to have facilities that can serve multilingual customers across the region. While the immediate focus is on managed services, we will be increasing our resources and competence across our entire portfolio so as to be fully prepared for our customers’ needs.”

During the initial period, Ericsson experts from around the world will work closely with a core of local professionals to establish the centers. Following this, there will be a transition of responsibility to the region through structured competence transfer in conjunction with targeted local graduate recruitment.

Currently, an estimated 1 billion subscribers benefit from Ericsson’s managed services and 40 million of these connections come from Africa. In Kenya for instance, Ericsson provides managed services to Airtel Kenya and also has partnerships for provision of various services to Safaricom; Orange and Essar Telecom Kenya (yuKenya).

The DRC and Nigeria facilities will support Ericsson’s leadership position in managed services, and enhance the delivery of their services portfolio across sub-Saharan Africa.

Fredrik Jejdling, head Ericsson sub-Saharan Africa says “The facilities will allow us to work even closer with our customers, and support them in delivering a superior end-user experience. As the industry leader in managed services, we have proven capabilities in managing and operating many operator networks worldwide and have recently signed major deals with key African operators including Atlantique Telecom and Airtel.”

The telecoms industry has seen rapid development across sub-Saharan Africa over the last few years with consumer expectations evolving alongside rapidly changing applications and technologies. This trend leads to massive increase in mobile data traffic, challenging the operators to deliver the best network performance in terms of quality, speed, innovation and coverage.