New technology improves Emirates’ travel experience

Emirates_KIS-tablet_a680x253Emirates’ Knowledge-driven Inflight Service (KIS) System, one of the initiatives under the airline’s continued drive to harness technology to improve its operations efficiency has greatly enhanced customer experience.

The KIS system and tablet, which was developed by Emirates’ Group IT in partnership with Microsoft and HP, enables cabin crew to operate with greater efficiency and provide a more personalized service to the airline’s customers.

Created exclusively for the use of Emirates, the technology places flight, staff and passenger-related information into the hands of Emirates’ Cabin Crew. This enables the team onboard to respond dynamically to operational and customer needs and deliver a heightened level of service, unrivalled within the industry and for which the airline prides itself upon.

“The KIS tablet is the first of its kind in the industry. It has transformed the way Emirates’ 17,000 plus cabin crew interact with each other, and how they respond to the needs of 35 million customers annually,” said Patrick Naef, Divisional Senior Vice President IT for The Emirates Group and Head of mercator.

“There is a lot more to travel than just getting from point A to B, and Emirates is always seeking new ways to do things better. We are constantly investigating the possibilities presented by technology to improve operational efficiencies and enhance the travel experience for our passengers at every touch point.  From baggage tracking technologies to cloud computing solutions and day-to-day passenger operations, at Emirates airline and the across Group, we invest in advanced technologies and in developing our own capabilities so that we are ahead of the competition, and future ready.”

Knowledge-driven Inflight Service was recently recognised with the Editor’s Choice Award by the Corporate Publishing International (CPI).  The CPI Award was presented during the CNME ICT Achievement Awards last week as it celebrated the Middle East’s technology leaders who have pushed the boundaries of technology, bolstering their company’s performance and enabling growth.

“This award is testament to the competencies and commitment of our people, not only in IT but in other departments across the Emirates Group,” said Naef.

Emirates Group’s Information Technology provides the IT business technology solutions and systems required to support the daily global operations and future aspirations and long-term growth plans of the Emirates Group – comprised of Emirates Airline, dnata and more than 50 subsidiary companies. ,


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