ZTE Corporation, an international provider of telecommunications, enterprise and consumer technology solutions for the Mobile Internet, has announced that its service business scale increased by 20 percent in 2015, hitting a record high. In addition, ZTE has signed over 177 managed service contracts worldwide, involving over 335,000 sites and 332,000 kilometres of optical outside plant (OSP) cables for operation and maintenance (O&M). ZTE is steadily improving its capabilities for managed service delivery and is currently serving over 230 million users all over the world, underlining how its service business has become an important pillar and growth point for the company.
With its deep understanding of customer demands and high-quality delivery, ZTE service manages the networks for many well-known operators such as O2 (Germany, E-plus network), Euskaltel (Spain), Telenor (Pakistan), MTN (Uganda), H3A (Austria), DIGI (Malaysia), China Mobile, China Tower, and China Unicom. So far, the scope of ZTE’s business has covered full-service networks including the wireless, wired, bearer network and service products in Europe, North America, Middle East, Africa, Asia-Pacific and other regions.
In December 2015, Connect Magazine in Europe released the results of a comprehensive network performance evaluation in the German-speaking community (including Germany, Austria and Switzerland). H3A’s network, built by ZTE, was named best network of the year in Austria for its excellent performance. In addition, this network ranked second among all wireless networks in the German-speaking community; ranked first in Austria by virtue of its voice service and shared first place with Telekom Austria A1 in German-speaking countries for data service.
Mr Chen Fuqi, ZTE’s Assistant CEO and GM of the Engineering Service Dept., said, “In the M-ICT (mobile Internet) era, four trends will develop for operator networks: mobile, big data, cloud-based & network virtualization, and the information communication technology (ICT) service field will witness intensive integration. With advanced service tools and big data analysis platforms, telecom operators will focus more on guaranteeing quality of service (QoS), improving subscriber loyalty and exploring marketing value in addition to enhancing network quality.
“Furthermore, new service models and business opportunities will continue to emerge in the service field, and cross-border applications will break the boundaries of operators’ traditional businesses, thereby promoting vigorous development of the ICT industry. In 2016, ZTE will further implement its M-ICT strategy to develop next-generation O&M services, RoNPM technical service, and the transparent IDC O&M service. In this way, ZTE will help telecom operators lower their operation expenditure (OPEX), build service-centric and user-centric service systems, improve service quality and explore the business value of big data to facilitate their rapid and steady transformation.”