Crown Paints’ use of ICT and innovations honored at 2016 COYA Awards

Crown Paints won in a number of categories at the 2016 COYA Awards, including the Company of The Year 2016 Award category for the second time having won it last in 2014. This award recognizes excellence in management, operations and business performance. Organized by the Kenya Institute of Management (KIM), the COYA Awards have become an important benchmark for organizations in Kenya.

While hosting bloggers at one of its showroom in Westlands, Crown Paints head of interior design Shrinal Patel said the company won the award for facilitating an environment that encourages innovative practices for new idea generation, having governance structures that recognize the need for transparent accountability for the conduct of affairs, use of resources and results of the activities, ensuring implementation of strategies that encourage continual improvement, promoting a culture of excellence and sustainable longevity.

(TOP: Rakesh Rao, Crown Paints CEO displays one of the company’s products).

According to Shrinal, the citation further said: “Crown Paints has been consistent in the OPI (Organisational Performance Index) journey and religiously implemented the OPI recommendations over the last 5 years resulting in bottom line growth. There is clear evidence of business transformation and expansion in East Africa with a committed work force always aiming higher.”

2016 Winner – Innovation, ICT and Knowledge Management Category

This award recognizes Crown Paints’ use of technology and innovation in product development and business practices. “The organization has clear policies and structures for each of the major factors in this determinant. They have developed metrics for measuring innovation by assessing business units through Balanced Scorecard innovation Key Performance Indicators. They have constantly engaged customers when developing new products for the market,” the citation stated.

Manager of the Year 2016 

This Award was won by Nicholas Wanambisi, Human Resources Manager at Crown Paints for the excellence of his work in achieving a culture transformation at Crown Paints through employee engagement and involvement. The Award also recognizes his commitment to the Organizational Performance Index (OPI) and his exemplary managerial skills.

2016 Winner – Leadership & Management Category 

Crown Paints won in this category for excellence in leadership and management. As stated in the citation, “The company has a well formulated brand promise cascaded and internalized among employees. Key growth trends are evident in the corporate business strategy. Proper governance structure is in place and evidence of mentorship program, knowledge sharing in meetings and innovation reflected through policy documentation and customer participation in the realization of the results.”

2016 Winner – Customer Orientation and Marketing Category 

Crown Paints was awarded in this category for its aggressive brand communication strategy leading to high product visibility and steady growth of sales. The citation further said, “All departments are customer driven with evidence of productivity improvement programs to ensure product and service quality is right. The company has built a special relationship with their customers and has created effective structures for gathering marketing intelligence to inform their product offers.”


Speaking on behalf of all the employees of the company, Mr Rakesh Rao, CEO, Crown Paints, said: “We are grateful for the recognitions we have received. These awards are a testimony to the passion, commitment and hard work of our teams and a reflection of our relationships with our customers and business partners.”

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