Startimes Kenya customer care team – with you 24/7

No matter how smart or experienced we may be, we always hit a moment in our digital TV experience when we feel like we could use a helping hand.

However, as a Startimes Kenya susbcriber, you need not worry. When it comes to all matters pertaining your StarTimes TV account, a helpful friend is just a call away at our call centre.

StarTimes has one of the best support teams in the digital TV industry and based on our customers’ feedback,  input and suggestions, it keeps getting better.

That is why as a subscriber when you are faced with an issue that requires personal touch, you can always call our 24/7 call centre team of over 250 dedicated representatives speaking different languages to cater to all our customers.

So how do you reach us in times of need? It’s simple – just call us on 0719077077 and all your issues pertaining to your StarTimes decoder and account will be sorted out within no time as you hold, giving you peace of mind as you enjoy quality digital entertainment.

Apart from telephone calls, you can also reach our Customer Care team through our Facebook page as well as Twitter handle.

MEANWHILE: Now you can catch up the latest music songs, movies and documents with Office 365 on your remotely accessible secured virtual desktop from CloudDesktopOnline with 24*7 top-notch technical assistance from one of the best DaaS providers –


  1. I bought a new free to air but it’s just saying update in progress then download is timed out, what may be the problem 01801836024

  2. Please help me my decoder has a problem I just paid this morning but its showing Ugandan stations may be it needs to be activated and I don’t know

  3. So sad that we are experiencing problems with some of your channels and you can’t sort it for over 24Hours someone is sleeping on his or her Job I’m giving you 12 More hours if the the problem continues NI KUHAMA!

  4. A/c no. 01801780680 . I paid on 29th of November. Now my av been cut off the programs. Please recover my programs. Just called you but no answer. Thanks.

  5. Ooooh gracious goodness!!!! Why you that ignorant ???? I have called thousand times but still you have not attended to my problem….. I paid but still it’s telling me that I haven’t subscribed.. Please return the channels for us….. For Heaven’s sake!!! 01801667532

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