Safaricom is the latest firm to set up shop at the newly opened Two Rivers Mall, as part of its strategy to get closer to customers.
The new shop, which is now the telco’s 46th retail outlet in the country, will offer an opportunity to experience the firm’s devices in order to make informed purchase decisions.
(TOP: L-R- Safaricom HOD, Nairobi West region, Victor Ngumo; Safaricom Technology Director, Thibaud Rerolle; Chairman, Two Rivers Mall, Chris Kirubi and Safaricom Regional Sales and Operations Director, Steve Okeyo).
“We are always looking for opportunities to further enhance focus on our customers, in order to build closer personal relationships. This fits into our strategic business objective of always putting the customer first. Our intention is to ensure that as we continue growing, innovating in technology and investing in our network, we do not lose sight of our customers and their needs.” said Steve Okeyo, Regional Sales and Operation Director, Safaricom.
The Safaricom Two Rivers Retail Shop will cater for clients of Two Rivers Mall as well as the catchment areas of Ruaka, Redhill, Kabuku, and Limuru reducing the very heavy footfall experienced in Village Market Shop which will remain operational.
Alongside the retail shops, Safaricom customers can also visit any one of over 60 Care Desks spread across the country to access key services including M-PESA, SIM Registration, SIM Swaps, among others.
Safaricom joins other firms which have decided to set up outlets at the new facility, the other being Samsung.