Seacom has announced that the firm has obtained repair vessel permits which will allow the firm’s repair vessel to arrive at the repair site on April 30, 2017 while the tentative repair date is May 2, 2017. However, the firm is alive to the fact that due to the nature of the activity, which largely depends on weather and other sea conditions, the repair window may vary and could even extend beyond the tentative date.
Seacom has been experiencing a service-affecting outage on its Subsea Cable System, with the marine fault located slightly west of Djibouti in the Red Sea, from April 8, at 19:00 GMT.
“SEACOM is currently working to establish restoration options for those customers who have requested it. The repair vessel is currently in port loading spares and acquiring the necessary permits. A repair date will be confirmed once permits have been received,” stated Linda Carter, the firm’s Head of Marketing on a post on the Seacom blog on April 9.
“The impact of the incident is that all linear transmission traffic on the east coast of Africa to and from Europe will be affected. Customers with IP or other managed network services will remain unaffected but could experience higher latencies with possible degradation of service, as traffic will predominantly be routed over SEACOM’s WACs transmission links on the west coast of Africa, as well as on SEACOM’s network to Asia gateways.”
Previously, the firm had stated that it was working to establish restoration options for those customers who have requested it, adding that the repair vessel is in port loading spares and acquiring the necessary permits while a repair date would be confirmed once permits have been received.
In an earlier update, sent out on April 8, Seacom stated that the service-affecting outage also affected its marine system between Mombasa and Zafarana.
During the outage, Seacom has augmented its managed services platform with additional links in order to alleviate congestion and improve latency as traffic on the platform had spiked.
Seacom launched its broadband submarine cable system along the eastern and southern coastlines of Africa in 2009.