Telkom Kenya to discontinue Orange Money service, launch new mobile money transfer platform




Hours after announcing that it would unveil a new corporate brand on June 6, Telkom Kenya has followed it up with another update – via it’s social media channels – stating that it would shut down its Orange Money platform on July 4, one month after the unveiling of its new identity.

Through a message posted on its Facebook page, the telco stated: “Dear Customer, as of 05/07/2017,Orange Money services will no longer be available. For more info, kindly visit https://goo.gl/kOW6eK.”

(TOP: L-R – Equity Bank CEO James Mwangi; then Telkom Kenya CEO Mickael Ghossein; then Finance Minister Uhuru Kenyatta and former AG Charles Njonjo during the launch of Orange Money).

A poster below the message added that Orange Money services will no longer be available and will not be acceessible via the SIM menu or the *144# short code.

From the link provided on its Facebook page which leads to a section on the telco’s website titled: “Orange Money Shutdown – Customer FAQs”, Telkom Kenya is implementing a new money transfer platform, the reason why it has to shut the current system, Orange Money.

“Telkom Kenya is implementing a new and improved Mobile Money service. In order to facilitate this, we will be shutting down the existing Orange Money service to pave the way for the new, exciting product and services… Any funds that are still with Orange Money after July 4th 2017 will be available/accessible through your linked Equity Bank account which will be accessible at Equity Bank ATMs, Equity Bank Branches and Equity Agents,” the message states.

Subscribers who will not accessed their funds from Orange Money by the deadline can also go to any Equity Bank Branch with relevant identification (national ID/ Passport/ Alien Card) for any transactions and/or withdraw from that account.

Regarding the Orange Money menu on subscribers’ SIM cards, the firm states that the Orange Money SIM menu will no longer be accessible from one’s mobile phone as of July 5, 2017, the same with *144# short code which will no longer be available after this date. You will need to go to the nearest Equity Bank branch to access your funds.

Orange Money was launched in November 2010 by Telkom Kenya in partnership with Equity Bank, under the tagline ‘Iko Pesa‘ (Swahili for ‘there’s money’).

By December last year – that’s according to the latest industry stats from CA – the Orange Money platform had 194,322 subscribers being served by 800 agents. Between October and December 2016, the platform had moved Kshs 80 million, from 31,000 transactions.




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