Tigo Rwanda partners with Ericsson to overhaul business support services, provide better customer experience

Tigo Rwanda has partnered with Ericsson to completely overhaul its Business Support System (BSS) ecosystem. The deal makes Tigo Rwanda the first operator across the Millicom Group to transform its BSS operations and go live with Ericsson’s ‘as a Service’ model for its complete BSS needs.

The solution covers the full spectrum of charging, billing, provisioning, mediation and roaming functionality combined with advanced customer care and self-care solutions for management and ordering of services.

The partnership enables Tigo to better serve its customers with new and innovative offerings combined with shorter time to market, improved customer experience and increased operational efficiency.

Xavier Rocoplan, Chief Technical and IT Officer at Millicom says: “This is another major step in our IT transformation and process improvement journey. The ‘as a Service’ operating model is a very important component of our long term strategy. This new way of looking at BSS activities is a cornerstone in Millicom’s operational excellence program that strives at always delivering a better experience for our customers in a more efficient manner. The partnership with Ericsson has enabled us to quickly meet our strategic needs and provide a solid foundation for future development. We have already begun to see improvements in the experience for our consumers and employees in Rwanda.”

Rafiah Ibrahim, SVP and Head of Market Area Middle East & Africa, Ericsson, says: “Our partnership with Tigo Rwanda and the implementation of Ericsson’s innovative BSS ‘as a Service’ model signifies an important first step towards future collaboration across the Millicom group. We are confident that the trust and cooperation embedded in this business model, which lies at the center of revenue generation for Tigo, will further strengthen the strategic relationship in BSS between Tigo Rwanda and Ericsson, as well as the entire Millicom group.”

Tigo Rwanda is part of Millicom, a telecoms and media company with operations in emerging markets in Latin America and Africa. It provides mobile, mobile financial, cable and satellite services to more than 57 million customers primarily under the Tigo brand. Tigo has been operating in Africa since 1993, in Rwanda since 2009, and serves more than 25 million customers in Africa.

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