Jumia invests in Express service to enable next-day delivery in Nairobi, Kenya


Jumia customers will now enjoy faster delivery time when ordering online through the “Jumia Express” service (formerly called “Jumia First”). All products on the site with a Jumia Express logo will be delivered next day in Nairobi, and 1 day faster than normal in other parts of the country.

This comes as the online retailer strives to make online shopping as seamless as possible for customers, and shortly after announcing improvements in the process for vendors to join the platform. Jumia has doubled the number of vendors on the platform so far this year, and grown its assortment 10 times to 350,000 products since last year.

“Our customers want us to deliver as fast as possible. We have been working very hard to make this happen, and can now consistently deliver Jumia Express orders next day within Nairobi & up to 1 day faster in the rest of the country. Thousands of products are now available on Jumia Express, with more vendors signing up to the service each week”, said Sam Chappatte, the Jumia Kenya MD.

The items carrying the Jumia Express logo include: Groceries, fashion, smartphones, TVs and home appliances.

“Given that these products are sitting in our warehouse, we are guaranteed to have 100% availability & can pick and pack these products much faster than those that are sitting with vendors. This ensures Jumia Express orders are faster”, stated Chappatte.

Tuskys and Unilever are among suppliers in Kenya whose products are being fulfilled by Jumia Express. The service is made available to Jumia’s vendors at a moderate cost, and is being increasingly sought out as it is linked with higher sales & saves warehousing space.

Small vendors like Laura Aura, whose shop name on Jumia is Mikalla Hair Essentials, says this is a welcome advantage as she sometimes struggles with overstocking.

“My focus now is on re-stocking as I don’t have to worry about space. Especially now that we are entering another re-election period, it is safer to store our goods with Jumia under Jumia Express and let them sell for us”, said Ms Aura.

Jumia Express is only available to local vendors. Products coming from abroad on the Jumia Global program will continue to take 10-12 days to be delivered.