Astellia, a provider of network and subscriber intelligence for mobile operators, has been selected to ensure inflight mobile service availability and quality for AeroMobile, a UK-based mobile service provider for the aviation industry, and subsidiary of Panasonic Avionics Corporation.
With AeroMobile, high-value passengers can make and receive phone calls and text messages, and remain accessible through email, Twitter and other social media all while cruising at high altitude. The service is simple to use; passengers simply turn on their mobile device to connect to the network and are billed directly by their mobile operator.
Astellia will enable AeroMobile to monitor the performance of the mobile service and provide customized dashboards – based on Astellia’s big data architecture. This will enable a detailed review and assessment of service quality experienced by the end user at any moment. Proactive alerts will accelerate troubleshooting activities by identifying issues before they affect subscribers.
“Unparalleled customer service is at the heart of everything we do. We will extract great value from Astellia’s solution to improve customer satisfaction by assessing service performance more quickly and efficiently than we can do today,” explains Kevin Rogers, CEO at AeroMobile.
“We are very pleased to work together with AeroMobile to help deliver first-class quality voice and data services to users of mobile services in-flight,” confirms Sebastien Schultz, MD for Europe at Astellia.
AeroMobile is a UK-based mobile service provider for the aviation industry. AeroMobile provides technology and services that enable airline passengers to use their own mobile phones for voice, texting and mobile data whilst inflight. As part of the Panasonic Group’s Global Communication Suite, AeroMobile’s services are available for installation either at the point of aircraft manufacture (line fit) or on aircraft in service (retrofit) across both Airbus and Boeing aircraft. Since 2008, over 40 million passengers have successfully connected to the AeroMobile network inflight. The AeroMobile service is currently available on; Air Berlin, Aer Lingus, Air France, Alitalia, Cathay Pacific, Emirates, Etihad, EuroWings, EVA Air, KLM, Lufthansa, Malindo Air, Qatar Airways, SAS, Singapore Airlines, Air Serbia, Air Seychelles, SWISS, Turkish Airlines and Virgin Atlantic.
Astellia is a provider of network and subscriber intelligence enabling mobile operators to drive service quality, maximize operational efficiency, reduce churn and develop revenues. Its vendor-independent real-time monitoring and troubleshooting solution optimizes networks end-to-end, from radio to core. Astellia’s products and services provide automated optimization, actionable geolocated insights and big-data analytics to Network Operations, Service Operation Center, Customer Care and Marketing teams. Astellia has close partnerships with more than 120 telecom operators. Headquartered in France, Astellia has offices in Canada, Lebanon, Morocco, South Africa, Spain and the USA.