Safaricom reassures subscribers after network outage

A Safaricom data user displays his SIM card before inserting it onto the modem

Safaricom has apologized to its customers for a hitch that has affected its subscribers’ ability to make calls or send SMSs on the network since yesterday evening.

The fault has meant that some subscribers’ calls are going through only after several attempts, while SMSs are not reaching the intended recipients immediately, remaining pending for some time. The incidence of these has been random and intermittent across the network.

“We sincerely apologize for the inconvenience this has caused to our esteemed customers and assure them that the situation is being closely monitored and prioritized to ensure services resume as soon as possible. Our engineers are actively engaged towards this end and we appeal to our subscribers to be patient as we seek a solution,” said Safaricom CEO Bob Collymore.

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