55% of Kenyans used their phones to access Jumia Kenya portal – Report

Jumia yesterday released its second white paper on African Mobile Trends 2016. By and large, the mobile industry in Africa continues to pave the way for innovation, providing ground breaking developments for the rest of the world. This paper addresses the evolution of the mobile industry in Africa for the next five years: the connection of the continent through mobile subscription, the growing smartphone adoption and mobile broadband as well as the full digitization of the economy through m-commerce.

Most of our research focuses on our 5 biggest markets in the region: Nigeria, Morocco, Egypt, Kenya and Ivory Coast. In Kenya for instance, the report notes that 55% of shoppers used their mobile phones to access the Jumia Kenya portal.

Below is the report:   




The world has never been more connected than it is today: there were 1.7 billion unique mobile subscribers on a global scale at the end of 2015. This means that almost 70% of the world’s population was communicating through a mobile phone in 2015. That number is expected to rise again to 5.645 billion by 2020. In just 5 years, almost three quarters of the entire world population will possess a mobile subscription, with almost 1 billion new subscribers added over this period.

The developing world will fuel most of that growth, accounting for 90% of the 1 billion incremental subscribers expected between 2015 and 2020. It will, however, grow at a lesser rate than the rate at which it has grown over the last five years: the annual growth rate of mobile subscriptions in the developing world will grow at an annual growth rate of 4.5% compared to 9.2% for the 2010-2015 period.

Mobile subscriptions across Africa will reach an exceptional 50% by 2020, with acute gaps between countries. Sub-Saharan Africa actually became the third biggest region in terms of mobile phone subscriptions, now accounting for 10% of the global subscriber base.

Nigeria (7th) Egypt (11th) South Africa (14th) Kenya (30th) are ranked in the top 30 of the top countries in the world for the number of mobile subscriptions.



At the end of 2015, there were 3.258 billion smartphones in circulation around the world. The smartphone penetration rate is still growing strongly but has progressively slowed down from +65% in 2012, to +27% in 2013 and eventually to +23% in 2014. It is expected to reach 5.808 billion by 2020.

Smartphone adoption is higher in the developed world at 65% in 2015 and projected to grow to 76% by 2020. However, the progression in the developing world is faster with an increase of 23 points from 40% in 2015 to 63% in 2020. By 2020, Sub-Saharan Africa should reach a total of 540 million smartphones from 380 million at the end of 2015.

It is estimated that 3,600,000 smartphones were sold in 2015 in Kenya, consequently smartphones account for 45 percent of all items sold on Jumia with a notable sales increase of 244 percent between 2014 and 2015. The Kenyan unit further predicts a 3 times growth in 2016 as compared to the previous year. These consumer results show that the mobile landscape is growing at a breakneck speed.

Many elements are to be considered when analyzing the smartphone penetration growth. However, the growth of supply from new smartphone manufacturers such as Wiko, Huawei, Infinix etc. is key. They have provided a greater choice of devices, particularly tailored to the needs and preferences of the African continent with a wider range of price points. In 2015, 7 of the 10 top smartphone vendors world-wide were Chinese mobile manufacturers.

Asian brands have indeed become key brands in Africa and taken over smartphone distribution there. The Chinese brand Infinix has definitely understood how to make a big entrance in Africa by conquering the online sales world and partnering with Jumia in the 11 countries where the retailer operates. This online bet has been working pretty well for the Chinese manufacturer. Indeed, it is the biggest smartphone seller on e-commerce Jumia in Nigeria, Kenya, Morocco, Ivory Coast and Egypt. Other contenders include Samsung and Xtouch in Egypt, InnJoo, X-tigi and Wiko in Kenya, Samsung in Morocco, Itel and Samsung in Ivory Coast and InnJoo in Nigeria.

We reach the same conclusion when looking at both online and offline sales in these markets as Asian brands have gained a true head start in the game. For the period of December ‘14 to December ‘15, Samsung remains the top smartphone brand sold in those 5 markets, monopolizing more than 50% of each market.

The renewed competition brought by the entry of these new players and the product diversity they have brought has greatly advantaged the African consumer and contributed to increasing smartphone adoption rates.

Indeed, the price points of smartphones in Africa have radically dropped:

The results found when researching the average price of a smartphone sold on Jumia in 2013, compared to the average price of a smartphone sold in early 2016 are enlightening. We observed a drastic decrease of the average retail price of a smartphone in our 3 main markets: In Nigeria, Egypt and Kenya the prices tumbled down from US $280 (Nigeria) and US $200 (Egypt, Kenya) for a smartphone in 2013 to US $100 for Nigeria and Kenya and US $85 for Egypt.

As such, smartphone sales have soared in Africa. Nigeria seems to be at the forefront of this trend with a boom in smartphone sales of 349% from 2013 to 2014 on Jumia and of 366% from 2014 to 2015.



As of the latest data released for 2016, there were 3.42 billion people across the world connected to the Internet, representing close to 46.1% of the world’s total population. This is a huge jump if you compare this number to just 1% in 1995!

Africa is expected to reach 500 million Internet users by 2020, the majority of which will access internet through a mobile device. Indeed, mobile broadband connections in Africa will reach 57% by 2020 up from 24% in 2015.

Mobile devices are increasingly being used across the world to go on the Internet and connect: 63% of searches on Google are made on phones globally and according to Ofcom Adults’ Media Use and Attitudes Report (2015), 61% of adults prefer to go online on their mobile.

Nigeria is one of the most, if not the most mobile connected countries with 76% of its Internet traffic happening on mobile, overtaking India (65%), South Africa and Indonesia. Egypt is in the top 15 but far behind, with only 19% of its internet traffic going through mobile while Kenya comes as the 21st most connected country worldwide.

The number of internet/data users in Kenya has also grown by double digits to stand at 35.5 million which in turn means 83 percent of the total population is online. Notably, personal connectivity via mobile devices maintain lead at 23.7 million subscriptions a trend easily attributable to the affordability of data bundles as network providers compete for a bigger share of the market.

Mobile thus remains the key device in Africa to bring Internet access. Part of that success can also be attributed to prohibitively expensive broadband services and limited fixed line infrastructure.

The main challenge regarding mobile broadband connections in Africa in the next coming years will be to switch to higher quality connections (3G and 4G). If those represent almost 50% of the total connections at the end of 2015 globally, Africa is lagging behind and expected to reach 7% by 2020, 10 times less than the expected global rate (70% by 2020).  



If mobile-generated revenues in Africa accounted for 5.7% of Africa’s total GDP ($102 billion) in 2015, they are presumed to reach 8% of the GDP by 2020, representing a total of $166 billion: a massive contribution which echoes the global trend. Indeed, total mobile revenues generated more than $1 trillion in 2015. Although the general trend has slowed down due to the catching up of African markets, the revenue generated through mobile will nonetheless continue to grow over the period of 2015-2020 at a 2% annual rate. The year 2015 has also confirmed investors’ interest in the mobile sector and particularly in mobile commerce and services in Africa. Globally, there has been more investments in the mobile sector in the first nine months of 2015 than in the past two years put together, reaching an astounding $25 billion. This is a very optimistic configuration for the African markets as those investments will carry the weight and support technology innovation.

Technological innovations in the mobile sector have been sprouting on the continent with the help of strong support from household names. The launch in May 2016 of Facebook’s Internet.Org Free Basics in 20 African countries (40 in total), will allow offline populations to have access to news, information and services on their mobile phones and further asserts the continent’s key importance for technology companies.

Africa Internet Group made headlines earlier this year 2016 as it received investments from its historical investors MTN and Rocket Internet and welcomed new household names in the investors’ community: AXA, Orange and Goldman Sachs. 300 million Euros were thus invested in the different Internet platforms of the giant Africa Internet Group to fuel its growth and expand its online services across Africa.

The digitization of African economies is definitely a trend for the years to come and has moved at a faster pace than in any other western countries.



The GSM Association very rightly describes the different phases of digitization in our economies from 1980 to 2020. Digitization started in the 80s with the invention and development of the pc which allowed for a “revolutionized productivity” with key companies leading the way such as Microsoft and Intel. Internet protocols took over and were the technology innovation of the years 2001-2007 leading to what we call the “information age” brought by companies like Google and Amazon. The third digitization of the economy happened in 2008 with the growth of smartphone penetration allowing for a more global communication amongst the connected populations with the likes of Apple, Facebook, WhatsApp etc. Finally, the trend we are seeing for 2015-2020 is the rise of the connected devices and a digitization of each sector of the economy and each service.

Many start-ups and large groups in Africa are presently surfing on that trend and offering online services through mobile platforms that will address key sectors. Africa Internet Group was one of the pioneers of this trend in Africa as it started building as soon as 2012 online platforms for each sectors. The array of online services offered in Africa by Africa Internet Group offer technological innovations for key sectors of African economies: transportation (Carmudi, EasyTaxi), Goods (Jumia, Kaymu, Vendito), Services (Hellofood, Jovago), Real Estate (Lamudi) and Financial Services ( Jumia Pay). Health and Education are other two key sectors in Africa where technology can truly have an impact: the outcome of the MTN Entrepreneurship Challenge powered by Jumia earlier this year (April 2016) highlighted that extreme digitization of the economy. It offered a platform on which many young talented African entrepreneurs could showcase their technology start-up ideas and gain access to investment, mentors and tools. The 3 finalists of the Challenge in Africa were symbolic of that digitization of the economy as they all developed mobile applications focused on improving the Health (MedRX, Ghana), Finance (Vicoba, Tanzania) and Education (Pass.ng, Nigeria) sectors of their respective economies.



39% of e-commerce transactions happen today through mobile and the figure may well explode for Africa as Internet penetration is led by mobile broadband connections.

Analyzing the data we have available at Jumia confirmed this trend at various levels across the 11 countries where Jumia operates. On average, 50% of our customers access our website through a mobile device and the growth is fast and steady. Nigeria definitely stands out with 70% of its customers using the mobile responsive version of the website while Egypt recorded the fastest growth of its mobile share, increasing from 20% in April 2015 to 60% in April 2016 followed closely by Kenya at 55%.

The appetite of Africans for e-commerce is growing steadily as Jumia has become the 3rd most visited website in Ivory Coast and Kenya and the 7th most visited website in Nigeria in 2015. 1 out of 25 African had visited the website in 2015 confirming a strong interest for online services.

To get a better look at the growing reliance of smartphones in Kenya are findings that 60 percent of online traffic to the Jumia site came from mobile devices in 2015 as compared to 33 percent at the beginning of 2015. Traffic to the site from rural Kenya also soared from 23 percent in 2014 to 40 percent in 2015 with heavy dependence on mobile.

The next evolution for e-commerce on the continent is definitely the app revolution led by smartphone adoption and mobile broadband usage. South Africa is presently leading the number of app downloads on the continent but Nigeria, Kenya and Ghana are not far behind. There were 108 Jumia app downloads every minute in Africa in 2016 and 255% more Jumia app downloads in the first 6 months of 2015 than through the entire year of 2014. 

Consumer habits and preferences

To understand the consumer habits and preferences in mobile usage, trends and purchases in Kenya, Jumia conducted a survey through its extensive customer database channels; Email, Social media and direct calls. These findings are qualitative insights on the usage patterns, consumption, choices, lifestyle and habits of mobile phone users.

Of the 608 respondents, 65% were male and 35% female. Not a surprise though, over half of the respondents were between the age brackets of 25-34 at 52% matching the global ages of online shoppers as depicted in a dozen global research findings. Respondents from Kenya’s median age 19-24 accounted for 29% followed by ages 35-44 at 13% while only 4% of the +45 age bracket responded.


Mobile users were then asked how frequently they change their cell phone, 60% said they plan to or have changed to a newer model within a year. This trend is synonymous with the young tech savvy generation between ages 25-34 eager to get their hands on the next device to keep up with emerging technology. 22% of the respondents will change their device within 6 months while 17% will do so only when absolutely necessary. Only 1% of the respondents change their smartphone every month.

Reflective of this data, 44% of the respondents will spend an average of between Kshs 10,000 and 20,000 on their next mobile device as opposed to 27% who will spend between Kshs 5,000 – 10,000. 21% will spend between Kshs 20,000 – 50,000. Surprisingly, only 3% are willing to spend over Kshs 50,000 on their next cell device and 4% who will spend Kshs 2,000-5,000 demonstrating tremendous affinity for the mobile medium. 


Consumption and purchase drivers

Brand tops the list of purchase drivers among the respondents surveyed at 23% followed by Random Access Memory at 20%. Battery life will be a main consideration for 19% of buyers while internal memory will trigger the purchase decision of 14% of the respondents. Only 4% and 7% will consider screen size and price as a determinant respectively.


An analysis of the most used features of the smartphone reveal interesting insights into the most used features on smartphones among the respondents. Entertainment, Chatting, Calling, online shopping and surfing top the priority list at 45%, 85%, 79%, 31% and 78% respectively.



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