MultiChoice Kenya has announced the launch of 30 new GOtv and DStv service centres to scale up its subscriber experience. The new centres are expected to supplement existing customer care support provided by the main customer care centre in Nairobi and the technical assistance offered by GOtv ‘Fundis’ and DStv installers countrywide.
The service centres are located at all Multichoice Offices in Kenya and select agents, and through select GOfundis. Four of the new centres will be located in Nairobi East, two in Nairobi West and another two in Mt. Kenya region. Three more centres have been opened in the Coast and Western Kenya region while North Rift and South Rift have each got one more centres.
(TOP: A branded truck goes around Nairobi during a previous GOtv roadshow).
“The unveiling of the new service centres is in line with our mission of enabling families to enjoy the best digital television in Africa anytime, anywhere and on any device. We expect to offer customer service and after sales support such as decoder diagnoses and sales, software upgrades, repair or replacement faulty decoders, consumer education (self-help service techniques), installation services, Subscription payment, purchase accessories among others,” said Multichoice East Africa Regional Director, Stephen Isaboke.
Both new and existing DStv and GOtv subscribers can access any of the services at the Multichoice Service Centres countrywide from 8am to 7pm daily including weekends.
“The new centres will help remind our subscribers about our commitment to their satisfaction. Customer service is essential to successful business practice and growth and for us at MultiChoice Kenya the customer always comes first,” said Isaboke.
According to Isaboke, the service centres will also offer additional training ground for the existing 28 GOFundis and 154 accredited DStv installers countrywide.
Recently, MultiChoice brought the world’s best football leagues, the Barclays Premier League (EPL), La Liga plus the Euro 2016 onto DStv’s Compact bouquet. In addition, the pay TV provider has also added 20 new channels on the DStv Now, bringing the total number of live channels to over 40 to allow extra access to live channels with sport, movies, and series.
On the other hand, MultiChoice continues to revamp its three GOtv bouquets to provide affordable family entertainment.
“As part of MultiChoice’s ongoing efforts to improve our products and offering, our DStv and GOtv subscribers can look forward to even more exciting video content ranging from music, news, religion, sports, movies, drama and kids shows as we continue to innovate and deliver whole family entertainment,” added Isaboke.