KCB branches to be closed next weekend during core banking system upgrade

Kenya Commercial Bank’s (KCB) account holders from Kenya and all its regional subsidiaries will have to use other means other than banking halls to transact or access their savings from this Friday evening to Monday morning. August make any

This is because the bank has announced that it will be upgrading its Core Banking System this weekend to provide customers with a simpler and enhanced banking experience.

“To facilitate this transition, all KCB branches across the 6 markets we operate in (Kenya, Tanzania, Uganda, Rwanda, South Sudan and Burundi) will be closed for business from Friday August 12, 2016 at 3:00pm to Sunday August 14, 2016 at midnight,” KCB Group said in a statement.

However, KCB clients willing to transact over the weekend will have other channels. These include ATM and Mobile banking which can be accessed by dialing *522# and the KCB Mobile App (for balance enquiries; funds transfer from KCB to M-PESA and cash withdrawals via ATM); Point of Sale (POS) Payments and KCB’s M-PESA (for balance enquiries and funds transfers from the bank to M-PESA).

The bank will resume normal operations at its banking halls on Monday, August 15, 2016 at 8am.


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