National Bank of Kenya upgrades mobile banking platform, adds new services

National Bank is revamping its mobile banking services as it seeks to expand its retail banking business, Wilfred Musau, the bank’s MD, has said.

Already, the bank has upgraded its mobile banking capabilities to include new service offerings backed by enhanced safety.

The app, NatMobile, now allows users to conveniently access an array of services via their mobile phones and opens new opportunities for the bank to grow new revenue streams by deepening its digital banking offerings.

“Our customers want efficient and convenient ways to bank at their fingertips. With this app, we can more easily offer our customers the banking products and services they need to help them reach their financial goals and at the same time offers the Bank the opportunity to grow revenue streams,” said Musau.

The new mobile banking platform can be accessed through the Bank’s USSD code *625# or the mobile app. All transactions are authenticated by an OTP (One Time Pin) validation through customers’ registered phone numbers.

The services available on the new NatMobile includes account to account & account to mobile transfers, Mvisa, Pesalink, forex rate information, statement requests and applications for cheque books and cards. Other services available are school fees payments, Credit Card statements, NHIF contributions, and Kenya power utility payments.

The bank is also working to expand its mobile banking offering to include the mobile lending service to enable customers’ access financial facilities easily. It also provides additional widgets like Currency converter and loan calculator. 

The move to revamp the mobile banking offerings is part of the bank’s digital transformation agenda which is expected to help it leverage on technology to improve customer experience via self-services, improve efficiency in processing customer transactions, control cost, manage operational and market risk as well as adopt best practices in organizational performance.

“National Bank continues to embrace innovation while driving a digital bank agenda as a way of increasing efficiency in service delivery and driving financial inclusion. Our goal is to become the go-to digital bank and we are therefore excited over our unique mobile banking solutions, which offer versatility to our customers,” he said.

Over half of the bank’s customers have already registered to use the NatMobile Banking platform and do an average of 6,000 transactions per day.


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