Sendy adds 4 new features on platform, including insurance for deliveries

Sendy, the logistics services provider backed by Safaricom, has announced the addition of four new product features all meant to ensure that the firm offers more efficient and smarter delivery solutions in 2018.

“We’re committed to making delivery even simpler and smarter this year with four new product features that will: lower risk; save your time and increase transparency,” stated the firm in a blog post.

(TOP: Sendy staff making a delivery. Photo: Sendy).

Below are the the new features:

1. Insurance: 

Sendy now gives its customers the option of a risk-free delivery by offering various insurance packages. With this feature, all the motorcycle deliveries are insured up to Kshs 50,000 while those being delivered by trucks have cover of up to Kshs 5,000,000.

2. Digital Proof of Delivery (POD) notes:

I deal for business and SME customers, this feature ensures that the client’s PoD note(s) are digitised and afterwards saved on the client’s Sendy account for future reference. The PoD documents are collected and instantly shared with the client online who then receives a receipt after each delivery.

3. Schedule recurring orders:

Targeted at those who place the same orders repeatedly, it enables the client to automatically schedule the recurring orders on the Sendy portal. Using this feature, a client can specify how often they would like the order to recur – daily, weekly or monthly.

4. Review extra fees:

When a client needs to change the delivery location of an order, Sendy automatically calculates the new price and updates the client at the point of delivery. However, when the pick-up or destination locations are different compared to the locations chosen by the client within the app, Sendy adds the fee for the extra distance. Another case where extra charges apply is when a driver (or rider) waits at the pickup or destination location for longer than 30 minutes.


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