Over a year since its rival, Safaricom, and soon-to-be partner, Telkom, unveiled their mobile apps, thereby giving subscribers an alternative avenue apart from USSD for accessing various services on the platform, Airtel Kenya has also followed suit and launched its mobile app.
However, the Airtel app which went live at the beginning of this month, is still undergoing trial, with some features – like the Data Manager functionality – only active on randomly selected subscribers for testing. According to the telco’s customer care representatives, the Data Manager feature will be available to all subscribers once the tests are concluded.
The Data Manager function has become useful for most subscribers as it enables one to only access internet services when the line has an active data bundle subscription and disconnects immediately the bundle is used up or expired. The feature thereby protects subscribers from (knowingly or unknowingly) using their airtime to access the internet when out of bundle.
The Data Manager feature was first introduced by Safaricom before Telkom also introduced the feature last year.
Other features in the app, called Airtel Care App, include airtime top-up, instant money transfers to contacts, shops and bank accounts as well as bill payments.
The app, available to both pre-paid and post-paid customers, allows subscribers to manage all their services and raise all their complaints and requests via the platform to the customer care team.
From the app, one can view tariff plans of various data offers, fast forward their frequently used payments, repeat their frequent recharges and payments on the go in Airtel Money. It also sends out notifications to remind subscribers when their recharge pack (bundle) validity is about to expire or when the recharge balance is running low, something Airtel previously used to do via SMS alerts to subscribers.
From the app, one can also access Airtel Videos, Me2U services for airtime transfers, Airtel One Touch Internet and – Zawadi loyalty points.
For prepaid customers, one can check their main balance, recharge their account with a voucher, view current data plan details and data usage, explore and activate new data bundles, (de)activate various value added services, create service requests (or complaints), access Airtel Money services as well as Zawadi loyalty points.
Postpaid customers, on the other hand, can view current bill details, charges and unbilled amount(s), view current voice plan details, data plan details and recent data usage, explore and activate new data plans, (de)activate value added services, create service requests and complaints, buy data offers, access Airtel Money services as well as their Zawadi loyalty points.