Dimension Data, a global technology systems integrator and managed services provider, has entered an alliance with SAP to offer a new set of intelligent enterprise solutions in East Africa.
With the alliance, Dimension Data extends its comprehensive Information Technology solutions to include intelligent applications. Through its unique Application Management Services offering, Dimension Data now hopes to drive utilization of SAP solutions and in-built applications that are unique to client operations, and which is currently lacking in the region.
(TOP: Ndung’u Kahindo, GM of Solutions of Dimension Data East Africa – left – congratulates Joe Kanyua, Head of CX Practice and Innovation at SAP Central Africa when the two firms announced an alliance to introduce intelligent enterprise solutions such as data analytics and machine learning applications for managed services clients in East Africa. Dimension Data estimates that the current SAP suite market size is valued at about US $75 million).
The next generation of SAP solutions integrate intelligent technologies such as machine learning, and artificial intelligence to help manage data from multiple sources, further improving customer experience, people engagement, spend management, manufacturing and supply chain solutions amongst many other business functions.
Aimed at SMEs and the corporate market, these end-to-end services will help Dimension Data’s clients leverage the agility and costs advantages of managing SAP applications on existing infrastructure and moving them to the cloud.
The alliance comes at a time when SAP accelerates its move towards its flagship ERP software, S/4HANA within the region and which will see the firm cease worldwide support of the current Business Suite ERP solutions after 2025.
“We’ve had a successful track record in enabling our clients make the most out of their SAP environments in the digital transformation era. Moving forward, we will be a critical partner in migrating clients to the SAP S/4HANA digital platform towards the intelligent enterprise era. A key gap we look to fill is continuous SAP Support services through our Managed Services. We look at helping organizations in Kenya optimize their SAP Solutions through our managed services model which not only supports implemented software but also looks at enhancing the entire SAP modules, that require new implementation or enhancements,” said Ndung’u Kahindo, the GM for Solutions, Dimension Data East Africa.
Dimension Data also hopes to grow the cloud business model that will enable customers consume and pay for value on the go, especially around adopting and utilizing new technology in IoT and Machine learning environments.
“SME’s and Corporates are acknowledging that operational efficiency, better decision making and continuous collaboration within their ecosystem brings value. This is not achievable without an integrated, comprehensive ERP. For this reason, SAP and Dimension Data have teamed together to build packaged solutions that uniquely meet the needs of these organizations, across people, processes and technology,” said Joseph Kairigo, MD, Dimension Data East Africa.
Kairigo added that businesses that do not have ERP Systems suffered disjointed and siloed processes which derail internal productivity and affect customer service in addition to having no insight to make better decisions around business expansion, capital investment and resource allocation.
The launch solidifies Dimension Data East Africa’s last announcement in December 2018 of plans to introduce new Enterprise Resource (ERP) and Digital Business Solutions in an ambitious growth drive for 2019 in partnership with leading global enterprise application vendors.
As a global SAP services market leader, Dimension Data offers a complete lifecycle of SAP-related services spanning consulting, implementations, upgrades, integration, applications management and automated cloud migration services.
According to research firm IDC, the global SAP market is estimated at about US $200 billion. Dimension Data East Africa estimates the current SAP suite market size in East Africa to be valued at about US $75 million, with the potential to reach above US $200 million over the next five years.
In East Africa Dimension Data serves the Public, Financial Services, Service Provider and Professional Services in addition to the Manufacturing and Commercial services sectors that are expected to achieve significant growth driven by cloud adoption, digital automation and localization of IT applications.
Dimension Data’s offerings are backed by NTT Group (a leading information communication technology (ICT) company comprising a group of global technology companies) whose portfolio includes significant investments in proprietary frameworks and industry-specific tools and accelerators to provide innovative client solutions that improve business processes while increasing speed to market and return on investment.
Founded in 1983, Dimension Data is a US $8 billion global leader in designing, optimizing, and managing today’s evolving technology environments. This enables its clients to leverage data in a digital age, turn it into information, and extract insights. Headquartered in Johannesburg, Dimension Data employs 28,000 people across 46 countries. The company brings together the world’s best technology provided by market leaders and niche innovators with the service support that clients need for their businesses – from consulting, technical, and support services to a fully-managed service. Dimension Data is a subsidiary of the NTT Group.