No more data, voice and SMS expiry deadlines for customers as Safaricom marks milestone

Safaricom has marked 19 years since its launched by unveiling new data plan, and a new calling and SMS plan that will respectively offer data bundles and calling minutes with no expiry deadline. The Data bundles, and Calls and SMS with no expiry are available via *544# short code.

“Over the last 19 years, we have come a long way together with our customers. As we celebrate our anniversary, it is a unique opportunity to reevaluate our operations to ensure that we remain relevant to our customers into the future. Today, we are starting afresh and going forward we aim to be even more simple, transparent and honest in everything that we do. For our customers, we are a Safaricom that is there, For You,” said Michael Joseph, CEO, Safaricom.

(TOP: Safaricom CEO, Michael Joseph with Safaricom Chief Customer Officer, Sylvia Mulinge and Safaricom Chief Corporate Security Officer, Nicholas Mulila as they take a tour of the newly refurbished Safaricom Shop at Sarit Centre, guided by Safaricom staff Beryl Okoth).

The new plans enable subscribers to purchase both talk time and data bundles for any amount, starting as low as Kshs 1. Customers can also see how much data MBs, minutes and SMS they will get before completing the transaction. As an incentive, customers purchasing the new Call and SMS plans on *544# will get 50 percent extra talktime with every purchase enabling them to talk more for less.

From November 1, 2019, new customers joining the network will get SIM cards for free at Safaricom shops and dealer outlets, upon which a customer will top up with Kshs 50 airtime to activate their line.

Customers will also have the freedom to choose a number of their choice when they purchase a new line.

In its bid to be more transparent, Safaricom has revamped the *100# menu. In addition to the Data Manager where customers can stop their airtime from being used when they run out of data bundles, customers will also have the power to see and stop promotional messages. Customers can also view how much data they have used, get their PUK and much more on the new menu.

The telco has also increased its data bundle sizes under the new plan by more than 45 percent especially for the more affordable price points of between Kshs 1 and Kshs 20. A customer purchasing Kshs 5 worth of bundles will now get 10 MB with no expiry up from 7 MB that would expire in 24 hours.


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