
Glovo , the on-demand delivery platform, has came out to defend itself against claims that it’s platform is being used by underage Kenyans to order for and to deliver alcohol. Through a press release issued on Sunday December 22, the firm stated that consumers can use its app to order whatever they want, but in compliance with local regulations and the terms and conditions of the platform.
“Through the Glovo app, consumers can order whatever they want – including alcohol, tobacco, nicotine products and other age-restricted items – in compliance with local regulations and the terms and conditions of the platform. We do not tolerate the distribution of age-restricted items to minors. Our terms and conditions indicate that when requesting items of this type, consumers must confirm that they meet the minimum age as required by law,” stated Glovo.
The company added that for age-restricted items, its couriers reserve the right to request that the consumer produce a valid form of identification (National ID, drivers licence or passport) upon delivery. Should a courier have any reason to suspect that the consumer is under the legal age, and the consumer is unable to produce a valid form of identification (ID) upon request, then the courier reserves the right to refuse to complete the order at the point of delivery.
“At Glovo, we uphold the highest standards and processes when it comes to the sale of age-restricted items, as required by the law. In accordance with the law in Kenya, alcohol is not to be purchased through the Glovo app by persons under 18 years old,” the statement added.
Glovo is an app that allows one to buy, collect and send any product within the same city at a time. Since its launch, it has attracted more than 5.5 million unique users and 20,000 associated partners. Glovo operates in over 250 cities across 26 countries, including EEMEA, LATAM, and most recently in Sub Saharan Africa. Glovo, which currently employs over 1,700 people globally, with over 800 in its Barcelona headquarters. Over 50,000 others earn a living from the platform.
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