Uber adds PIN code verification feature in Kenya to enhance safety of rides

Uber users in Kenya will from this week have the option to receive a four-digit PIN code to provide to their driver before starting a trip. This added layer of verification can help ensure users get in the right car and drivers are picking up the correct rider.

From now on, most users will be able to set up the PIN verification feature in their app, with the feature being rolled out to all users in the coming weeks.

Users can opt-in to the PIN code feature by navigating to their app settings and tapping “Verify Your Ride.” From there, users can choose to use the PIN verification feature on every trip or only during evening trips (9 pm – 6 am).

Below is a video explaining how the feature works:


Once enabled, the user will receive a four-digit PIN code in their app while the driver is en-route to the pickup location. When the driver arrives, the users can verbally provide the PIN to the driver before getting into the vehicle. After the driver enters the correct PIN, the trip can begin the trip. When the feature is enabled, a trip cannot start until the correct PIN is entered into the driver’s app.

Since its inception, Uber has provided users with the car make and model, licence plate, driver name and photo. Riders should always confirm this information before getting into the car. This extra layer of verification helps provide riders and drivers with more peace of mind before a trip can begin in the app.

The safety of our users, drivers, and the general public is a top priority for Uber. As part of this commitment, we are always investing in new ways to enhance safety on the Uber app. Late last year we launched Real time ID check and Check Your Ride.

Brian Njao, Uber Country Manager for Kenya said: “This opt-in safety feature will help to ensure that users are getting into the correct Uber before the trip begins. It is a great example of how tech can help make travel safer than ever before, and will support our efforts to continue to prevent incidents as we work to set the standard for ride sharing safety. While I’m proud of the progress we’ve made, when it comes to safety, we know our work is never done.”


Be the first to comment

Leave a Reply

Your email address will not be published.


This site uses Akismet to reduce spam. Learn how your comment data is processed.