Glovo riders to have no contact with customers while making deliveries due to Covid-19

Glovo riders will no longer have physical contact with their customers while making deliveries as a precautionary measure to avoid the potential spreading of the Coronavirus (Covid-19) in Kenya. This among the measures put in place by the e-logistics firm to ensure safety, health and well-being of its staff, users, couriers (or riders) and partners.

Having no contact between the rider and customers while making deliveries means that customers will have to designate drop-offs areas and locations where their order(s) can be dropped from where they can later collect them from after delivery. Another measure is that customers will no longer have to sign on receipt of their orders now that there will no longer be physical contact between them and the riders making the delivery.

(TOP: A Glovo rider makes a delivery. The company has announced that there’ll henceforth be no contact between its riders and customers as a precaution against the spread of Coronavirus in Kenya). 

Glovo noted that given the rapid rate at which the Coronavirus has spread in other countries, it had also decided to implement various measures with the aim of avoiding, as much as reasonably possible, the transmission of the virus between users, distributors, partners and employees.

Other measures include:

  • Adhering to all the directives issued by the Government of Kenya
  • Communicating to all users, distributors, partners and employees the advice and guidance of the World Health organization (WHO)
  • Supporting the collection and delivery of basic necessities, such as over the counter pharmacy products or food and groceries

In addition, the company has implemented other specific measures for users, distributors, riders and partners


  • Signatureless delivery means that customers will no longer have to sign for orders upon delivery
  • “No Contact” delivery drop-offs allow customers to request that orders be dropped at a particular place of their choosing
  • Digital payment is recommended in order to limit direct contact between customers and couriers. Alternative payment methods you can use on Glovo include card or Mpesa. To use Mpesa: select paybill option – enter business number 510800 – enter account number given by the courier starting with ‘N’

For riders:

  • A communication channel that is monitored 24/7 for issues related to Covid-19
  • Regular communication on Hygienic (“protocol”) and handling of products
  • Contactless delivery
  • Change of the signature screen to avoid clients being in contact with the mobile of the glover
  • Temperature checks
  • Recommendations for the sanitizing of delivery bags, handling procedures and placing them on designated surfaces.

Partners and employees:

  • Hygiene updates sent to staff, users, couriers and partners regarding best practices and WHO updates
  • Observing the WHO hygiene recommendations

“Food, groceries and pharmaceuticals are considered essential and restaurants, supermarkets and pharmacies will remain open during this period of uncertainty. This means that we will continue to remain active,offering our support and services to deliver these essentials to all citizens for as long as we can do so while operating safely and under the guidelines of the authorities,” noted Glovo in a statement.

“It’s a very difficult moment for our partners, many of whom have been hit the hardest by social distancing measures. Around 90 percent of our partners are independent restaurants and we’ve been working closely with restaurant and business associations, not only on supply chain issues but to try and help the industry navigate the uncertainty surrounding this pandemic.”

The company also disclosed that its external legal counsel has commenced engagement with the National Treasury to consider various proposals that will cushion businesses and individuals from the impact of Covid-19, adding that it’s collecting input on their behalf from its partners.

“We are also working closely with riders to better understand their needs and keep improving the operations, in these moments their role is as relevant… As an on-demand delivery service we can provide food and groceries, as well as over the counter pharmacy products. We have an obligation to make these essential products as accessible as possible, especially for those citizens in need. It’s important that we all come together now and that we all do as much as we can to help,” added Glovo.

As of March 17, 2020, Kenya had 7 confirmed Coronavirus cases according to the Ministry of Health though the country has recorded no deaths attributed to the virus.

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