Uber to offer 14-day financial support to drivers, riders affected by Coronavirus




As Kenya and the world continues to grapple with the COVID-19 pandemic and country-wide lockdowns become the new normal, both Uber and Uber Eats have announced measures meant to make the coming days as easy as possible for their drivers and riders.

While the apps will continue to operate, they have implemented processes and features to help to keep customers  safe while using these services, while supporting drivers, delivery people and the restaurant industry through the uncertain season. 

Contactless delivery 

With self-isolation a must, many are left at home, and while the world has been turned upside down, it continues to revolve. Uber Eats is encouraging contactless delivery and in response to the ongoing spread of COVID-19, has added a new feature where at checkout, eaters can select “leave at door” and include special instructions like “leave in lobby” for a no-contact delivery. The app does request that all Eaters make use of the option, while encouraging that they consider tipping delivery riders for making their day just a little easier. Uber Eats is also recommending restaurants on the app to have signposted designated waiting areas, for delivery drivers to collect orders, limiting interaction between themselves and restaurant personnel. 

“The coming weeks will be challenging for all of us. We are committed to working with our restaurant partners, government agencies, and communities at large to keep people safe and fed, and will continue to iterate on our interventions to achieve this,” says Nadeem Anjarwalla, the GM of Uber Eats in Kenya.

Increasing safety for delivery

Uber has been in constant communication with drivers and delivery people, sending them both the latest information on COVID-19 as well as tips on preventing possible contraction of it. They have also introduced a new help node on the app where drivers and delivery persons can find more information and guidance on the Coronavirus. Hand sanitizers will also be made available, for all drivers and delivery persons to use for themselves and their vehicles

In addition, Uber will provide financial support for up to 14 days, to drivers and delivery people who are diagnosed with COVID-19 or placed in individual quarantine by a public health authority. 

Brian Njao, Country Manager for Uber in Kenya concludes: “The safety and well-being of everyone who uses Uber is always our priority. We are actively monitoring the COVID-19 situation. We remain in close contact with local public health authorities and will continue to follow their guidance to help prevent the spread of the coronavirus. As a business, we will also continue to take further steps to help keep our communities safe”.

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