Liquid Telecom enables steady connectivity at EAC despite Covid-19 pandemic

Liquid Telecom has made it possible for the East Africa Community (EAC) member states to function as close to normal as possible despite the coronavirus pandemic. By offering superior connectivity and digital solutions across Liquid Telecom’s East Africa backbone, the EAC – consisting of Kenya, Uganda, Tanzania, Rwanda, Burundi and South Sudan – has been ‘digitally transformed’ with advanced connectivity and collaboration tools.

This effort is in response to a ‘Joint Ministerial COVID-19 Preparedness and Response’ meeting instructing EAC member states to suspend face-to-face meetings and switch to use of technology as a result of the crisis. The provision of Multiprotocol Label Switching (MPLS) across a closed wide area network (WAN) also supports the EAC’s own dedicated Video Conferencing (VC). With Liquid Telecom’s enhanced connectivity combined with the latest digital tools, Members of parliament and EAC Ministries are maintaining uninterrupted close to normal operations during the virus pandemic while also delivering on its promise of regional integration.

Liquid Telecom had already established a WAN in 2019 – in Burundi, Kenya, Rwanda, Uganda, South Sudan and Tanzania, all member states are connected. Network traffic flows are increased via the shortest path between each state across Liquid Telecom’s high capacity fibre network. This includes connectivity to the main EAC data centre in Arusha, East African institutions located in different partner states and its back up facility in Uganda linked directly to the six EAC Courts of Justice located in different countries of EAC and relevant authorities like national banks and capital market authorities in EAC.

“If ‘necessity is the mother of invention’, COVID-19 has forced us all to rethink our daily lives and how we work, and Africa is no exception. Supporting all of our customers and especially the East Africa Community at this critical time is a priority for Liquid Telecom. We have ensured the EAC maintains as close to normal operations with world-class digital services and collaboration software delivered across ‘Liquid Telecom’s East Africa Backbone’ a new eco-system for the Extended East African Communities offering enhanced connectivity. The resilience of our network means we are always able to serve a vital function, even during this crisis,” said Adil Youssefi, the CEO of Liquid Telecom East Africa Region.

“My deepest condolences to all those who have lost friends and family due to COVID-19. And my appreciation to the governments, emergency services and health care staff that are playing a critical role reducing the impact of the virus while also helping to save lives,” continued Adil Youssefi.

Commenting on the announcement, Murenzi Daniel, Principal IT Officer, EAC, said: “Business continuity is critical at the East African Community as member states continue to engage on regional matters. Even in the midst of COVID 19, key decisions still need to be made and Liquid Telecom has enabled us to stay on top of things. We have been able to hold several meetings virtually with our stakeholders, East African Legislative Assembly Committee meetings also plenary and parliamentary sessions have started online with quick response times from member states owing to Liquid Telecom’s collaboration tools. Communication among members has been seamless and we have experienced superior network performance all through. We are looking forward to continue using these tools provided for communication to enhance regional integration in both the short and long term.”

In addition to enhanced connectivity during the Covid-19 pandemic, Virtual Workplace by Liquid Telecom supports home and remote working with Microsoft Teams collaboration tool with video conferencing plus full online access to Office 365.

The EAC is a regional intergovernmental organisation of six Partner States, comprising Burundi, Kenya, Rwanda, South Sudan, Tanzania and Uganda, with its headquarters in Arusha, Tanzania.

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