Systems integrator and managed services provider, Dimension Data, has started offering technical support services to software firm, SAP, clients in East Africa.
This is after the company received the Partner Centre of Expertise (PCoE) certification that allows Dimension Data to offer an end-to-end client experience from the initial purchase of SAP licenses, implementation, technical support services and to customer success programmes, thereby ensuring clients get value for money.
Dimension Data will be providing these services across Kenya, Tanzania, Uganda, Burundi, Eritrea, Ethiopia, Rwanda, Somalia and South Sudan. SAP provides accreditation only to partners that meet the strict requirements established for the delivery of standardized, high-quality support services, including Value-Added Reseller (VAR).
According to Ndung’u Kahindo, General Manager GTM at Dimension Data East and West Africa, the certification reinforces the company’s commitment to guarantee and offer support services that meet the highest quality levels in processes and infrastructure, with the top specialists to maximize the value of the SAP platform.
“The recognition reflects the continued efforts of Dimension Data and our professionals to develop and improve our ability to provide world-class services to our clients. The prestigious PCoE certification not only demonstrates our capability to offer our clients superior levels of preventive and corrective maintenance in compliance with SAP’s technical and organisational standards, but also signifies our trusted partnership with SAP in the region,” he said.
The PCoE certification process is based on rigorous evaluation criteria that support the company’s capabilities to offer a standardized service based on global best practices. It includes providing clients access to 24/7 support throughout the year with the objective of covering business continuity, in addition to a broad team of individually certified experts.