Airtel customers can now order drugs on MYDAWA platform with no data charges and pay via Airtel Money

Airtel Kenya has announced a partnership with MYDAWA, the first and only registered e-pharmacy in Kenya. Through this partnership, Airtel customers will be able to access MYDAWA website – mydawa – and mobile app free of data costs and pay for their purchases via Airtel Money; when placing orders for medicine, health, wellness, personal care and other essential items.

Customers using MYDAWA can also have their purchased medicines and products delivered to them in Nairobi and its environs at no extra cost.

Access to essential medication from home is critical especially for those at high risk from underlying conditions and may be reliant on MYDAWA’s home delivery services to maintain their health. This makes it easier for Kenyans across the country to safely and conveniently get access to medicine, during a time when people are adhering to ‘self-isolation’ and ‘social distancing’ as advised by the government.

Quote from Tony Wood, Managing Director, MYDAWA: “This is a great partnership that will increase the access to healthcare products in Kenya. We are happy to partner with Airtel, one of the top telecommunications service providers in the country, to ensure that their subscribers are able to access quality medical products in a convenient and affordable way. Free access to MYDAWA’s services with no data charges helps people to stay at home and ease the financial burden on those who may already have seen family budgets squeezed. This benefit combined with no delivery charges within Nairobi and the option for micro finance amongst the payment options are all focused at increasing access to essential services whilst they stay safe at home.”

It will ensure that Kenyans get the professional health and wellness products as well as personal care products such as diapers, sanitary towels, sanitizers, soaps and essential medicines delivered safely and promptly with zero delivery fee within the Nairobi Metropolitan Area.

Prasanta Das Sarma, the MD, Airtel Kenya, said: “We are happy to be in partnership with MYDAWA as it gives our customers more control over their health and wellbeing whilst leveraging on our technology. They can easily order the products they need, make payments via Airtel money and have them delivered by professionals whilst not worrying about the cost of data used in accessing the website or app.”

Airtel Kenya customers will now join the over 1,000,000 users who over the past year have been able to order for masks, gloves, soaps, sanitizers and other hygiene and personal care products from MYDAWA. The use of the e-commerce platform will help flatten the COVID-19 curve as it encourages social distancing as advised by the Ministry of Health. This together with the savings users enjoy by using the platform will further help cushion Kenyans from the economic effects of this pandemic.

Orders are delivered to the individuals’ home, office or other convenient location in less than 4 hours and with no delivery fees within the Nairobi metropolitan area. Prescription products are delivered using qualified professionals who are able to counsel patients and give them direction and reassurance. Users outside Nairobi can also order the products they need and they will be delivered to them within 24 hours. Payment is through mobile money, credit or debit card, and health insurance for medicine.

Airtel Africa has a presence in 14 countries in Africa, primarily in East Africa and Central and West Africa. Airtel Africa offers an integrated suite of telecommunications solutions to its subscribers, including mobile voice and data services as well as mobile money services both nationally and internationally.

MYDAWA is the first licenced e-retailing pharmacy to be fully regulated by the Pharmacy and Poisons Board in Kenya and is a technology-based service that enables consumers to conveniently purchase authentic high-quality medicines, health and wellness products. It is a solution developed in Nairobi, Kenya in partnership with a diverse array of healthcare practitioners and suppliers. MYDAWA aims to bridge the gaps between healthcare providers and patients thus improving quality and cost of care.

To order a product, sign in or sign up to mydawa, select your products, input your desired delivery location, pay for them securely via mobile money, credit or debit card and your order will be delivered to you in under 4 hours. (Most orders are delivered in under 2 hours). Delivery is free anywhere in Nairobi.


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