Airtel Kenya revises its mobile money tariff guide

Airtel Kenya, a subsidiary of Airtel Africa, is set to revise its Airtel Money tariff effective 3 June 2021. The new changes will affect charges on cash withdrawals from Airtel Money agents and the cost of money transfer to other networks.  The new tariff will see Airtel customers continue to enjoy reduced cash withdrawal charges across all bands and free transactions while sending money within the Airtel network. The cost of sending money (person to person) to other networks has also been revised.

All Airtel Kenya customers will still transfer up to Kshs100 to any customer on any network free of charge. There will be no daily limit to the number of such transactions. All transactions from Airtel Money wallets to customers’ bank accounts will also remain free of charge.

Airtel has also simplified its mobile money tariffs by reducing the transaction bands from the previous 20 to 12 bands. This will make it easier for customers and agents to understand and interpret the transaction costs. Service charge on cash withdrawals have also been reduced across all bands to encourage more customers to transact on Airtel Money. For example, withdrawing Kshs 500 will now cost its customers Kshs 22, a reduction of Kshs 5 from the previous charge of Kshs 27.

Airtel Kenya, the MD, Prasanta Das Sarma said: “We have reviewed our Airtel Money transaction fees to enable our customers to continue enjoying affordable prices while transacting through their mobile money wallets.  Our customers can now easily transact without fear of excessive charges, as a result of the reduced withdrawal costs from agents.”

Airtel remains committed in ensuring that Kenyans continue to get value for their money as they transact on Airtel Money. The company will continue to make great investments in offering quality customer service and positively impacting the communities that it engages with.

New Airtel Money tariff guide:

 NEW TARIFF BANDS CHARGES TO CUSTOMERS
Transfer To Airtel Withdrawal from Airtel Money Agent Transfer To Other Networks
From To Ksh. Ksh. Ksh.
                 10                    49                  –                  –                  –
                 50                  100                  –                 9                  –
               101                  500                  –               22                 6
               501               1,000                  –               23               10
           1,001               2,500                  –               25               20
           2,501               5,000                  –               40               50
           5,001            10,000                  –               75               75
         10,001            25,000                  –            125               90
         25,001            35,000                  –            160            100
         35,001            45,000                  –            225            105
         45,001            70,000                  –            270            105
         70,001          150,000              270            105

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