RDB partners with Tek Experts to recruit and train 1,000 technical support engineers at Kigali Support Center

The Government of Rwanda, through the Rwanda Development Board (RDB), has partnered with Tek Experts, a global provider of deep technical IT support services and professional services, to set up a technology support center in Rwanda.

The partnership with Tek Experts will support Rwanda’s goal of talent development in the ICT sector as the company will recruit and upskill professionals at scale. Tek Experts has a target to employ 1,000 technical support engineers and management staff at the new Kigali center. From this location, Tek Experts’ team of engineers will provide technical support services internationally to customers of some of the world’s largest technology brands.

The government will support Tek Experts to widen access to technical jobs for existing talent that require additional skills gap training to align with world-class standards. In combination, this collaboration will develop the country’s IT ecosystem by adding a new segment to its IT offerings. The new segment will focus as much on deep technical skills as it will on excellent customer experience.

Commenting on the partnership, CEO, the Rwanda Development Board, Clare Akamanzi said: “Global outsourcing, and in particular, IT enabled services is a key sector for Rwanda’s economic transformation. While still a nascent sector in Rwanda, it holds significant potential for the creation of decent jobs and service export revenue. It is a constantly evolving, multi-billion-dollar industry. Developing the sector to its full potential in Rwanda is a key priority to RDB and receives the necessary government support and attention to increase competitiveness, remove barriers and bring in frontier investors, such as Tek Experts.”

Steve Heffron, Tek Experts’ CEO, expressed the company’s enthusiasm for the strategic partnership with the Rwandan government.

“Tek Experts is committed to making a meaningful difference in the lives of our employees and the communities where we operate. This agreement with the Rwanda Development Board directly supports that objective. We will continue to invest in Rwanda because of the incredible pool of diverse technical talent and infrastructure which allows us to support the largest tech brands in the world. With the addition of our new office in Kigali, we intend to create up to 1,000 new technology jobs. We will also conduct a mass digital upskilling initiative, in partnership with our sister training company Elev8, to have an even greater impact,” said Heffron.

Tek Experts is a global tech support specialist orgnaisation that provides deep, technical IT support and professional services to some of the world’s largest technology brands.

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