Top Challenges Faced by US Pension Administrators

Pension administrators have a duty to many Americans to look after and maintain many people’s pensions. However, there are some major challenges that can flag up and make their tasks a little more difficult. Here are some of the top challenges that US pension administrations can face.

Changing Legislation

Pensions are not fixed in US law, and there is always a chance that they will be changed by some new law introduced. In the US, pensions are governed at a federal and not a state level. However, there are a number of other private schemes that many might have as part of their pension program.

Laws and regulations have the potential to change at any time. It is possible to find state and local government pensions but these are usually for those who were employed in the public sector, as opposed to those in other industries. This means that pensions can often be left to the whims of regulators at a federal level. Should they decide to make a change, it will have an effect on pensions across the country. This could potentially affect pensions across multiple industries and levels. A seemingly innocent change could actually have a massive impact on the sector, and it is down to the pension administrators to make changes that are not going to affect the public and those drawing their pensions.

Outdated Software

Many government systems are due an upgrade. However, due to the sheer size of the issue it can be difficult to ensure that all departments are being upgraded at the same time. As a result, the benefits of using cloud based software are becoming more apparent to both business and government agencies alike. The IntelliPlan system from Procentia offers a smoother upgrade path by being fully cloud based and totally customizable.

Outdated software can be packed with potential errors and can quickly cause a wide range of issues if a glitch is left unaddressed. With something as important as a pension, an administrator needs to have the best software on their side as they undertake their tasks.

State Size

Population spread can cause a massive challenge for pension administrators simply because some will have a greater workforce to deal with others. If the USA’s population was equally spread across its landmass, this would be less of an issue to deal with. However, this is not the case. Some of the cities in the US were states in their own right, they would represent a significant portion of the US population. For example, if Los Angeles County (accounting for the city of Los Angeles itself plus significant cities and land around it) was to become a state, it would be the 10th largest state by population.

This presents challenges to pension administrators working in this area over others. In a highly-populated area, there is more of a chance that the system might miss someone out. Highly populated areas also frequently have a higher cost of living, so it is important that those who are claiming pensions are able to do so. Administrators need to have access to the latest information so that they are able to serve those claiming pensions as accurately as possible.

Changing Staff Roles

It is not uncommon for a pension administrator to have to take on multiple roles nowadays. There is a demand for administrators who are able to work across multiple sectors, but this inevitably means that they are not going to be able to donate quite so much time to working on pensions and other areas.

The changing workforce can also affect those collecting pensions themselves. Employees are also taking on mixed roles, and different pension plans are emerging as preference. For example, many employees are choosing to opt for plans that require a greater contribution from them over their employers. This is driving a need for financial education, particularly in regard to pensions, and it means that the role of the pension administrator might be diminished in some capacity.

These are just some of the challenges that face the modern-day US pension administrator. This is a complex role that can easily be affected by a change elsewhere that might seem to be very minor, but could cause ripples across multiple industries. Anyone who wants to learn more about the role of pension administrators will soon learn that this is a complex area to work in. We have already seen many things affect this area of the American workplace, and it is likely that we will see further changes in the future. Every working American should have a clear idea of how their pensions are managed by the many administrators working in the country today.


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