MultiChoice Kenya relocates T-Mall branch to Capital Centre on Mombasa Road




DStv and GOtv customers in Nairobi can now access sales and after-sales support at the new MultiChoice Kenya Capital Centre branch. The branch is located on the ground floor of Capital Centre and is centrally located to serve customers in Makadara, Southlands, Langata, Kitengela, parts of Athi-River and Syokimau, and surrounding areas.

Nancy Matimu, MultiChoice Kenya MD, while appreciating the support of Nairobi County, said: “The opening of this new modern branch at Capital Centre will allow us to better serve our customers within Nairobi County. Our customers can expect a one-stop shop experience whenever they visit this branch. We have kitted this branch with modern and advanced digital infrastructure systems that will ensure a superior one-stop shop experience for all our DStv, GOtv and commercial customers whenever they visit the branch.”

(TOP: Multichoice Kenya MD, Nancy Matimu – right-, cuts a ribbon to officially open the new branch at Capital Centre. Also present were Multichoice Kenya Head of Customer Experience, Jacqueline Sagala and MultiChoice Kenya Head of Sales, Distribution & Regions, Garama Chome).

Capital Centre branch will offer a full range of services including payment of subscriptions, package upgrades and downgrades, decoder diagnostics and purchases, customer care support, software upgrades, repair or replacement of faulty decoders, consumer education (self-help service techniques), installation services and purchase of accessories among others and will serve both residential and commercial customers.

The opening of the Capital Centre branch is a relocation of T-Mall branch which will no longer be operational. Customers can however still access a full range of services at JUWAM Service Centre located on the ground floor of T-Mall or through our digital platforms *423# or on the MyDStv and MyGOtv apps.

The Capital Centre is one among 10 MultiChoice Kenya branches with three others located in Nairobi at Greenspan Mall, Sarit Centre Mall and Junction Mall, with one branch located in Nyeri, Mombasa, Ongata Rongai, Kisumu, Eldoret and Nakuru respectively. Capital Centre branch will open daily from 8am to 9pm on weekdays and 9am to 9pm on weekends and 9am to 5pm on public holidays.

MultiChoice Kenya also serves its customers via a network to over 2,000 dealers, service agents and accredited installers across the country.

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