Copia sets up two new facilities in Kampala and Nairobi




Copia Global has announced a new state-of-the-art Fulfillment Centre in Kampala as well the addition of its 12th Depot in Kenya as it progresses initiatives to enhance availability for customers in both countries.

The two new facilities will boost Copia’s capacity to 12 centres in Kenya including 11 regional depots and one fulfillment centre at Tatu City, while the expanded hub in Kampala will also double up as a key depot for the region.

“These facilities will enable us to keep up with increasing customer demand for speed and convenience, allowing us to fulfill orders within shorter lead times and supplementing our offering at a regional level,” said Tim Steel, CEO, Copia Global. “Our investment enables us to scale at a faster rate in anticipation of future growth.”

Copia Global is the only B2C platform providing e-commerce solutions for the rapidly growing 750 million middle to low-income African consumers through mobile applications, agent networks, and an innovative last-mile logistics system.

The expansion in Uganda comes just over a year after Copia Uganda began operations, and has seen Copia move its corporate offices and warehouse to a larger facility to enable better collaboration and operational efficiencies.

Depots are specialized cross docking  spaces that form a critical element to enable retailers like Copia to manage their logistics and supply chain processes effectively. Each additional facility enables Copia to strategically reach key customer segments at a more localised level.

Every day, Copia dispatches hundreds of trucks on the road to deliver goods and services to customers in peri-urban and rural areas, with 77% of the deliveries on un-tarmarked roads. With the availability of the new facilities, Copia will be able to shorten its delivery timelines as it gets closer to customers in peri-urban and rural areas.

“As we expand our presence in Uganda, our new facility will grant us better capacity to serve our customers better and reduce the time it takes our customers to get their deliveries,” said Diana Adeyemi, Country Director, Copia Uganda.

Beyond access to the wide variety of products available on its platform, Copia is also using the new facilities to deepen its outreach for specialised farming services in line with customer demand. Copia recently launched a full fledged Farming Division that offers all its customers free agro-extension guidance and access to 20 registered vet and agronomy professionals.

The new Kericho Depot measures 7,800 square feet, and is Copia’s third largest in Kenya after the Machakos depot and the Tatu City Fulfillment Centre. It will primarily cover four counties (Bomet, Kisii, Nakuru and Kericho), managing thousands of orders every 24 hours.

On the other hand, the new Uganda Fulfillment Centre is 24,000 square feet and is currently covering 14 districts in the country.

Notably, earlier this year Copia won global recognition for both its innovative Supply Chain management as well as its transformative Farming service.

Launched in Kenya in 2013, Copia Global harnesses mobile technologies, a network of local agents, and proprietary Copia Logistics to reach a market that formal retail and western e-commerce models cannot. Copia brings quality products at the lowest market prices delivered at no cost to thousands of customers daily. The company has fulfilled more than 13 million orders in Kenya and Uganda. Enhancing the e-Commerce model is Copia’s Digital and Financial Services, launched in 2021 to build products in payments, credit, and loans that strengthen participation in Copia’s e-commerce ecosystem by lowering transaction friction.

The company harnesses a network of over 40,000 Agents, small shopkeepers who serve as order and delivery points, across Kenya and Uganda. This allows customers to choose how they interact with Copia – online or offline. Operating its own technology-enabled advanced logistics service, Copia can deliver to the most remote locations, even in places with poor road infrastructure or lack of addresses, at no additional cost to the customer. Urban and diaspora-based consumers can also use the service to shop for loved ones back home at the Copia Kenya portal.

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