Airtel Kenya unveils eSIM, a digital SIM with same functionality as a physical SIM card

Airtel Kenya, a provider of telecoms and mobile money services in Kenya, has today announced the launch of eSIM (embedded SIM) – a digital SIM that enables customers to access same functionality as someone using a physical SIM.

The eSIM offers several benefits over the traditional SIM cards as it is quick and simple to set up online, it is planet-friendly (plastic free/zero carbon emission) and provides an easy extra line as you can use two numbers without needing two phones/handsets, You no longer need to fear damaging or losing your SIM card and If you are a frequent traveler, you will find the eSIM very convenient for switching network operators at a much easier rate.

(TOP: Airtel Africa CEO Segun Ogunsanya alongside Airtel Kenya CEO Ashish Malhotra at the launch of Airtel eSIM).

“With the introduction of eSIM in Kenya, Airtel continues to stay ahead of the curve where innovation is concerned by giving customers much convenience and flexibility while championing technological advancement and creating innovative platforms and opportunities that will make life simple.” said Airtel Africa Group CEO, Segun Ogunsanya during the launch.

How to activate an eSIM: The eSIM service is now available on the Airtel network and customers who wish to switch their current physical SIM cards to eSIM will need to ensure they have a compatible device by dialling *#06#, obtain the required QR code and be guided through a SIM Swap process by an Airtel service personnel.

“Customer expectations are changing, and we are confident that our customers will quickly move to our eSIM for what it delivers. Mobile users reward digital convenience therefore as a business we shall continue enabling digital transformation to deliver the full customer experience.” said Airtel Kenya’s Managing Director, Ashish Malhotra.

To get an eSIM visit any Airtel shop and our customer care executive will walk you through the process of setting up your eSIM using the QR code.

Airtel Kenya continues to introduce exciting new products and services for its customers, ensuring seamless and affordable services to all.


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