French national carrier Air France marked five years of successful operations in Kenya by recognizing its top five travel agents in the country.
The five – Hemmingways Travel , BCD Travel, Elite Travel, Charleston Travel and Turkenya Tours and Safaris – were recognised for their outstanding contribution to the airline’s growth and success in Kenya during a Travel Agents award ceremony held in Nairobi.
Expressing his appreciation to all travel agents for their hard work and commitment to ensuring Air France’s success in Kenya, Air France-KLM Regional Manager Marius van der Ham, said: “Collaborating with the travel agents over the years has been a major part of our success. Moving forward, we want to be an easy to do business with partner. We have since upgraded our information system dubbed business solutions to give our trade agents all the information they need to position Air France-KLM as the go to Airline. We are happy to be back in this market and have since increased our Nairobi -Paris bound to 7 up from 3 in 2018 as a way to connect Kenya to the rest of the world and support its growth”.
(ABOVE: L-R – Air-France KLM Regional Manager Marius van der Ham presents the top travel agent award to Hemingway’s Travel MD Dr. Joseph Kithitu during the Air-France Travel Agents Award ceremony held in Nairobi on April 14, 2023. Joining them in the celebration is Air-France KLM Country Sales Manager Hildabeta Amiani. The awards recognize Air-France’s 5 years of connecting Nairobi to Paris and beyond, it also played host to the launch of Air-France’s new Business Solutions portal, offering travelers a seamless and real-time end-to-end travel experience).
During the awards, the airline introduced its all new Business Solutions portal designed to provide travelers with a seamless and real-time end-to-end travel experience.
The portal which is a major upgrade from its AgentConnect.biz portal further designed to offer travelers relevant travel information from policies and procedures to the airline’s products and services.
Giving her remaks while showcasing Business Solutions to Travel Agent, Air-France KLM Country Sales Manager Hildabeta Amiani, said: “Based on input and needs of travel professionals and travel agents we are excited to unveil a platform that not only improves customer services but also offers flexibility, convenience and more user empowerment. We promise and commit to continue innovating and adapting technology to better your flying experience”.
The solution also allows travel agents to handle specific requests for their bookings. Other resources accessed through the portal include incentive programs, legal notices, policies on flight schedules and disruptions, baggage, child travel among others.
The new Air France-KLM portal’s homepage offers a clear overview of all content. Besides, it is embedded with an advanced search function that takes users straight to specific information.
Since the merger in 2004, KLM has been part of the Air France–KLM Group. The merger gave rise to one of Europe’s leading airline groups, with two strong brands operating out of two major hubs: Amsterdam Airport Schiphol and Paris Charles de Gaulle. The group focuses of three key activities: passenger and cargo transport, and aircraft maintenance.