OPPO to set up its regional Service Centre in Nairobi, Kenya

OPPO, the global smart device brand, is set to open its biggest Service Centre in Nairobi, Kenya. The opening of the OPPO Service Centre reaffirms the importance of Kenyan market to OPPO’s global strategy as it takes a customer centric approach to deliver top quality service to its consumers.

With the new OPPO Service Center, customers will get access to product service, repairs, and user guide on OPPO’s broad range of audio, mobile, and computing products. Consumers who visit the Service Center will get to experience top level one on one consultation with OPPO’s technicians on their repairs reducing phone repair wait time to under an hour with genuine OPPO spare parts and warranties.

(TOP: The OPPO Service Centre at Emperor Plaza, Koinange Street, Nairobi, Kenya).

The OPPO Service Center will equally enable consumers to experience one on one interaction with various phone models of OPPO’s product line that cater to wide variety of mobile phone users such as social media users, business users, mobile photography enthusiasts, among others. Additionally, buyers will be able to receive on-the-spot software updates as well as guidance on how to make the most of OPPO’s smart ecosystem by leveraging the company’s various products, accessories and services.

“At a time when customer satisfaction is at the core of business growth and statistics indicating that 86%, good customer service turns one-time customers into long-term brand champions according to Khoros, OPPO is focused to giving the best experience it can offer to our customers. This is not just in our phones and smart devices but also in customer service,” said Fredrique Achieng, the PR Manager, OPPO Kenya.

For the next week, customers who visit the new OPPO Service Centre located at Emperor Plaza, Koinange Street there shall receive amazing gifts from OPPO as the brand continues to appreciate its customers for their support.

In addition to opening the service centre, OPPO Kenya is introducing OPPO Pad Air in the Kenyan Market for the first time. Customers who visit the OPPO Service Centre will get to experience unmatched computing experience of the OPPO Pad Air.

With the 6.94mm ultra-slim body and weighing 440g, the OPPO Pad Air tablet makes it graceful to carry around. Powered by the Qualcomm Snapdragon 680 mobile platform, OPPO Pad Air has a 10.36-inch 2K display with quad speakers supporting Dolby Atmos and comes equipped with the new ColorOS for Pad system.

The OPPO Service Centre will offer the following services and will be open from 9:00am to 6:00PM, from Monday to Saturday, every week:

  • Authentication & Warranty Checks
  • OPPO Care Product
  • Repair Tracking
  • Software Updates
  • UV protection film installation
  • Dedicated Contact Centre 0800601171 (Toll Free)
  • Original Spare Parts
  • Send-in Repair Service
  • 10% discount on phone repairs & accessories during OPPO customer appreciation week (Monthly).

“The opening of this Service Centre and addition of OPPO Pad Air into OPPO Kenya’s product line, continues to reaffirm OPPO’s commitment to the Kenyan Market as we seek to revolutionize customer experience for all our users,” added Achieng.

OPPO is a global smart device brand. Since its first mobile phone launch – “Smiley Face” – in 2008, OPPO has been in relentless pursuit of the perfect synergy of aesthetic satisfaction and innovative technology. Today, OPPO provides a wide range of smart devices spearheaded by the Find and Reno series. Beyond devices, OPPO also provides its users with the ColorOS operating system and internet services such as OPPO Cloud and OPPO+. OPPO has footprints in more than 60 countries and regions, with more than 40,000 employees dedicated to creating a better life for customers around the world.


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