Old Mutual rewards agents for good results, to boost skills through intensive training

Insurance service provider Old Mutual will this year carry out intensive training programs for its agents to empower them and maintain a competitive edge in the market.

The move aims to make Old Mutual agents well-rounded by equipping them with the necessary skills to represent and reflect the brand’s customer service and experience values.

Speaking during the Old Mutual Inaugural East Africa Regional (EAR) Awards, Old Mutual Group, EA CEO Arthur Oginga said the training would have modules around leadership, customers, customer service, sales and training supports.

(TOP: L-R – Old Mutual Uganda Staff, Tonny Mudoola, Caroline Tayebwa, and Zac Kisesi from Uganda – far right – receive an international trip award from Old Mutual Group East Africa CEO Arthur Oginga – second right – for their stellar performance at the Inaugural Old Mutual East Africa Regional Awards. The awards are part of Old Mutual’s commitment to incentivize its Agents and staff with an aim to empower them and maintain a competitive edge in the market).

“Agents have emerged as the largest growing source of premium contributions, with their proportional contribution to total premiums expanding consistently yearly. As a result, we acknowledge their pivotal role in our growth and the industry. To foster their development while boosting their competitiveness, we are considering a tier system that enables them to build a career with us. By staying with us longer, they enhance their skills and climb up the tiers, resulting in higher remuneration,” said Oginga.

As part of Incentivising the agents, Old Mutual hosted its inaugural EAR Awards, which saw top agents awarded for their stellar performance with trophies, cash prizes, and local and international trips.

In his remarks on the sidelines of the awards, Old Mutual General Insurance MD Japheth Ogallo, said: “Our agents play a crucial role in our business model as they serve as the vital connection to our valued customers. As such, we deeply appreciate and recognise their outstanding contributions. These awards serve as a means to attract talented agents who can effectively distribute our solutions to customers, retain our top-performing agents, and duly acknowledge their exceptional performance within our organisation.”

At least 60 agents were awarded during the awards ceremony, with those who won the Life Business Award bagging local trips to Zanzibar and Namibia and an international trip to the US. Those who won the General Insurance Awards bagged local, regional and international trips.

Commenting on the value of agents and the awards, Old Mutual Life Acting Group MD Calvince Onduru, said: “Through these awards, we believe agents can see that Old Mutual not only pay statutory commissions but goes over and above to appreciate their stellar performance. By investing in their success and fostering a culture of collaboration and support, we hope to ensure long-lasting partnerships and mutual growth. We are committed to maintaining an environment where agents thrive and feel valued.”


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