Safaricom partners with Kitui County to digitise county services via MyCounty app

Safaricom has, in partnership with Kitui County government, launched the MyCounty app platform aimed at digitizing county services for more efficient operations and increased revenue collection. The platform will offer services such as payment for county services, revenue management systems, a citizen reporting and engagement tool and solutions around agriculture, health, utility bills and SME programmes.

Over 400,000 users are accessing county services through MyCounty app in the 11 counties that are currently onboarded. These include Nairobi, Makueni, Kitui, Busia, Samburu, Bomet, Narok, Kilifi, Uasin Gishu, Kajiado and Elgeyo Marakwet.

(TOP: From left, Safaricom’s Chief Corporate Security Officer, Nicholas Mulila, and the Governor of Kitui County Dr. Julius Malombe hold a dummy phone app of the new myKutuicounty app launched at the county headquarters in Kitui County. Kitui county becomes the second county in the Eastern Region to launch the digitisation of its services through the app. The app will help the county manage their revenue and reach out to most of its residents). 

“We are proud to partner with Kitui County to extend the transformative power of technology to its great people. The launch of MyCounty app platform in this county reflects our commitment to utilizing technology in making county services accessible and convenient for all, furthering our mission to connect, empower, and improve the lives of Kenyans. Our vision is to enable counties to offer one-stop shop for their services and more so increase their service delivery at an affordable cost,” said Nicholas Mulila, Chief Corporate Security Officer, Safaricom.

The MyCounty App platform offers a comprehensive range of county services, including payment services such as parking, land rates, and single business permits. Additionally, it provides citizens with a platform for engaging with county leadership, reporting incidents, and utilizing the “Sema na Governor” feature, which facilitates direct communication with governors and share feedback towards improvement of county services.

“Today marks a significant step forward for Kitui County as we digitize our services to grow accessibility and efficiency in delivery. I believe that the MyCounty App platform will empower our citizens to conveniently access our essential county services as we also grow our own source revenue. Today’s launch is, therefore, a testament to our dedication to improving the lives of our residents through digitisation and technology. We thank Safaricom for their partnership and look forward to the positive impact this innovation will have on our county,” said Dr Julius Malombe, Governor, Kitui County.

Safaricom targets to roll out the MyCounty App platform to all 47 counties in Kenya while incorporating the unique elements specific to each county.

The App is accessible on different channels including a mini-App on the M-PESA Super App, Android App, iOS, Web, and USSD short code.


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