However in its rejoinder, Bolt said that during its “tenure of over seven years in the market,” it had actively sought input from both government as well as driver partners, to ensure that it remains within the guidelines provided by the government.”
“As such, Bolt currently has a valid license and is fully operational. As part of the ongoing annual license renewal process, we will continue to work closely with the regulator for a fruitful result… Last year, in fulfilment of the licensing requirements, Bolt was issued with a Transport Network Company license, effective 28th October 2022 and has been fully compliant with the stipulated regulation to cap its commission rate at 18% for drivers using our application. To ensure efficiency on our platform and the continued innovation and enhancement of our technological features, Bolt charges a fixed percentage booking fee that is paid by the passenger,” Bolt sought to clarify in its statement to the media.
The ride-hailing platform further went on to highlight some of its significant milestones in the recent past, as well as future plans. In 2024 for example, the Bolt business in Kenya has a planned investment of 100 million euros in the market to further increase its footprint across the country by expanding services into more cities and urban centres.
Bolt also recently set up its Driver Engagement Centre in efforts to enhance its driver relations and address issues faced by drivers in their daily operations. The driver engagement centre is located at 6th floor, Delta Chambers in the Westlands area and is accessed on an appointment basis to ensure seamless and effective management of driver issues.
“We continue to provide additional support through our Driver App as well as via our online platforms. Over and above the existing features on our Driver App, we continue to meet with our driver community and driver groups from time to time and are also constantly working on the holistic driver experience, to provide the support they need to be successful in their businesses… Ultimately, we remain confident that we will continue to provide affordable and convenient services for passengers across the country whilst simultaneously providing earning opportunities to many Kenyans,” the firm added.