Airtel Money reduces transaction fees for subscribers paying for eCitizen services

Airtel Money Kenya has announced that its customers can now seamlessly pay for eCitizen services, thanks to the integration of Airtel Money with the eCitizen platform. One can enjoy up to 25% lower transaction fees compared to the current market rates when paying for the over 9,000 government services using Airtel Money.

The partnership represents a significant stride towards simplifying Kenyans’ access to government services available on the platform. The services include applications and renewals for passports, issuance of e-visas for foreign visitors, driver’s license applications, identification card and birth certificate applications, among others.

Making payments to the eCitizen platform through Airtel Money is a highlight of Airtel Money’s dedication to enhancing customer experiences through innovative solutions.

Anne Kinuthia-Otieno, the Managing Director of Airtel Money Kenya, expressed the company’s commitment to convenience and collaboration with essential services, stating, “Airtel Money’s decision to partner with eCitizen aligns with our commitment to offering convenience by collaborating with essential day-to-day service providers for the benefit of customers. This partnership also reflects Airtel Money’s support for government-led initiatives, making it a perfect opportunity for further growth and innovation.”

To pay for eCitizen services using Airtel Money, customers can follow these steps:

  1. Dial *334#
  2. Select Paybill & Till Payments
  3. Select Airtel Paybill
  4. Choose Government Services
  5. Select e-Citizen
  6. Enter reference number
  7. Enter the amount
  8. Enter your  PIN

Alternatively, customers can use the My Airtel app to make payments for the services.

The shared vision of Airtel Money Kenya and eCitizen in this collaboration is to expand the reach of government services to a wider audience, all the while streamlining transactions through the introduction of this new payment option.


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