Air France reaffirms commitment to enhanced customer experience with excellence in passenger services and innovation

Air France, a global leader in aviation, continues to solidify its commitment to providing exceptional service and connectivity in Africa.

Driven by its dedication to excellence, Air France continues its Africa journey in 2024 with investments in advanced technology and a modern fleet, ensuring the highest standards of safety, comfort, and environmental sustainability.

The airline, which now covers 31 routes in sub-Saharan Africa, continues to place customer satisfaction at the forefront of its priorities with innovative services to enhance the overall passenger experience, from streamlined booking processes to personalized in-flight services.

(TOP: Air France KLM GM for East and Southern Africa, Nigeria, and Ghana, Marius van der Ham, delivering his keynote speech at the Serena Hotel in Dar es Salaam, Tanzania during the celebration of Air France’s 90 Years of Aviation Excellence). 

Air France passengers flying from and into Africa will continue to enjoy the latest amenities, spacious cabins, and entertainment options that make every journey a delightful experience.

“We will continue to innovate and elevate our standards, ensuring an unparalleled travel experience that prioritizes passenger well-being and satisfaction” said Air France KLM General Manager for East and Southern Africa, Nigeria, and Ghana Marius van der Ham.

“We are also keen on reducing our carbon footprint and that is why we are continually reviewing our fleets strategically opting to retain only those that boast the most eco-friendly attributes with minimal emissions.”

Beyond its operational excellence, Air France continues to actively engage with local communities across Africa through various corporate social responsibility initiatives, while striving to make a positive impact in the regions it serves.

In 2024, Air France will be involved in supporting underprivileged communities and sporting events in support of environmental protection, amongst other initiatives.

A global player with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance.

Air France-KLM is a leading airline Group in terms of international traffic on departure from Europe. It offers its customers access to a worldwide network, covering over 300 destinations thanks to Air France, KLM Royal Dutch Airlines and Transavia, mainly from its hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol. Its Flying Blue frequent flyer programme is one of the leaders in Europe with over 20 million members.

Together with its partners Delta Air Lines and Virgin Atlantic, Air France-KLM operates the largest transatlantic joint venture, with more than 340 daily flights in 2019.

Air France-KLM is also a member of the SkyTeam, the alliance dedicated to providing passengers with a more seamless travel experience at every step of their journey with 19 member airlines working together across an extensive global network.

Recognized for 18 years as an industry leader in sustainable development, the Air France-KLM Group is determined to accelerate the transition to more sustainable aviation.


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