SEACOM subsea cable experiences service outage in segment stretching from Mombasa, Kenya to Zafarana, Egypt

SEACOM, a converged ICT services provider in Africa, encountered a service-affecting outage on its subsea cable system on February 24, 2024.  The disruption is only on the segment of the cable that runs from Mombasa (Kenya) to Zafarana (Egypt). Initial assessments suggest that the disruption to the subsea cable occurred within the vicinity of the Red Sea, and other cables in the area appear to have also been impacted.

“At this time, SEACOM is unable to confirm the cause of the disruption but is working with its cable repair partner to assess the feasibility of the repair in the region.  The location of the cable break is significant due to its geopolitical sensitivity and ongoing tensions, making it a challenging environment for maintenance and repair operations,” said the company in a statement.

SEACOM still continues to carry traffic on its own cable between Kenya, Tanzania, Mozambique and South Africa for both Transmission and IP services. During the outage, all other IP-based services destined for Europe and other regions were automatically rerouted via SEACOM’s alternative routes on Equiano, PEACE and WACS cable systems and supported by its diverse terrestrial infrastructure, ensuring its clients remain operational with some latency in their internet communications.

“Although the impact on some of our clients has an impact on their businesses across East and Southern Africa, SEACOM has been working diligently to ensure the continuity of its services,” the statement added.

SEACOM provided customers with a cautionary alert on February 5, 2024, that any disruptions to the cable system could be impacted by delays in repair operations due to the instability of the area. The team is currently working towards restoration timelines and will communicate these plans with our clients.

SEACOM launched Africa’s first broadband submarine cable system along the continent’s Eastern and Southern coasts in 2009.  Today SEACOM is the preferred partner for African businesses, network carriers, and service providers.

Through its ownership of Africa’s most extensive ICT data infrastructure – including multiple subsea cables and a resilient, continent-wide IP-MPLS network – SEACOM provides a full suite of flexible, scalable and high-quality communications and cloud solutions that enable the growth of the continent’s economy.

SEACOM is privately owned and operated, allowing the company the agility to rapidly tailor-make and deploy new services, commercial models, and infrastructure in response to customer requirements.


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