Pullman Hotel Nairobi, formerly Crowne Plaza, set to officially open this month in Upper Hill

Pullman Hotel Nairobi Upper Hill is the latest addition to Kenya’s hotel and hospitality which is currently experiencing a resurgence after the devastating, and almost crippling, effects of the Covid-19 pandemic.

Accor, which operates the Pullman Hotels and Resorts brand, picked Upper Hill area, acquiring Crowne Plaza (operated by InterContinental Hotels Group – IHG) before embarking on a rebranding exercise. The rebrand is now complete and the facility now reflects Pullman Hotel’s image.

(TOP: The lobby of the Pullamn Hotel Nairobi Upper Hill with a sculpture of a giraffe, crafted from waste material from the hotel, on display). 

The growth of the country’s tourism industry is occasioned by increased tourist numbers both locally and internationally. The industry continues to experience innovative and vibrant activities across the market, with various players working tirelessly to improve tourist experience.

The upturn has seen the entry of new brands into the market, and it is promising to offer unique features to guests. Among these is Pullman Hotels & Resorts, a world-leading premium brand.

“June, 20, 2024 will see the official launch of Accor’s Pullman Hotel Nairobi Upper Hill,” says the Hotel’s GM, Gerard Moutou, adding that, “This is not just a place to stay. This is a place to improve, to innovate, and to inspire.”

According to Moutou, Pullman Hotel Nairobi Upper Hill bursts with personality, from local art in the lobby to local cousin, drinks, and events. Hotels can be places where people sometimes feel disconnected. Pullman takes its cues from the destination with the goal of promoting discovery and social interactions.

“Our uniqueness is that Pullman is taking art out of the museum. The art at Pullman is an experience that we can take away and keep forever. We have a dedicated art corner that will be regularly refreshed to immerse guests in the vibrant local culture, design, and photography scenes, in the most unexpected of ways. This is an immersive installation that turns guests into works of art for unique photo opportunities.”

On sustainability programs, Moutou says that the establishment is keen on environmental conservation activities as well as working closely with the local community. “We pride ourselves with being organic and obtaining supplies from the local community. All our foods and beverages are outsourced locally, because we believe in supporting and improving the lives of those we work with. We also want our guests to have a feel of this country’s local products.”

Technology plays a major role in operations of Pullman Hotel, with a priority of improving experience and comfort of guests. Moutou says that there is need to maintain the latest technological trends that the market has to offer. This, he says, is evident across the hotel’s facilities, from the lobby, conference and meeting rooms, as well as guest rooms. Having unveiled the first WOJO Workspitality in the country, it is evident that technology is a major tool to ensure comfort. WOJO offers dynamic flexi spaces – including private offices, meeting rooms, enterprise, and co-working solutions for businesses.

These spaces seamlessly blend the functionality of a professional office with the comfort of hospitality, marking the introduction of the pioneering Workspitality concept in East and Central Africa. WOJO is designed to meet the evolving needs of modern professionals, entrepreneurs, self-employed workers and teleworkers, and offers a stimulating atmosphere conducive to creativity, collaboration and productivity.

“As we enter the final stages of Pullman Hotel launch this month, we look forward to working closely with all the parties involved in order to move the hospitality sector forward. The government has been very supportive and we are grateful. We are proud of our development partners in the country and across the globe, as we look forward to offer best services and experience, as well as create memories,” concludes Moutou.

Pullman Hotels & Resorts sets a new tempo in global travel and living, delivering an inspiring, energizing and enriching experience to new entrepreneurs. Pullman welcomes guests with the space they need to focus, work and play. Forward-thinking, hyper-connected and with a passion for art and fitness, Pullman retains the adventurous spirit and open-minded ambition that drove it to become a pioneering travel brand over 150 years ago. Today, Pullman features more than 150 properties in vibrant and cosmopolitan destinations around the world, including flagship properties such as Pullman Paris Montparnasse, Pullman Singapore Orchard, Pullman Suzhou Zhonghui in Greater China and Pullman Maldives Maamutaa.

Pullman is part of Accor, a world leading hospitality group with over 5,600 properties located in more than 110 countries, and a participating brand in ALL – Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.


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