Pullman Hotel officially opens its doors to guests at Upper Hill in Nairobi




Kenya’s hotel and hospitality industry has witnessed the entry of Pullman Hotels & Resorts, a world-leading premium brand by Accor, through a colorful launch in Nairobi’s Upper Hill.

Pullman Hotel Nairobi Upper Hill promises a blend of elegance, comfort, and personalized service, setting a new benchmark in luxury accommodation. The hotel presents a modern haven with 162 meticulously designed rooms, complemented by a lobby bar that inspires connection, moments of focus and social interactions – the Junction, as well as an all-day brasserie dining restaurant – the Dispatch. Each room is meticulously crafted to provide an unparalleled guest experience.

(TOP: Pullman Hotel Nairobi Upper Hill GM, Gerard Moutou, addresses guests and the media shortly before the official launch of the hotel on Thursday, 20th June, 2024. The hotel is located in Nairobi’s Upper).

“We are delighted to unveil Pullman Hotel Nairobi Upper Hill in Kenya. Every detail here has been thoughtfully curated to exceed the expectations of our guests. Whether visiting for leisure or business, guests can expect a sanctuary of tranquility and refinement,” says Gerard Moutou, the hotel’s GM, adding that: “From our luxurious accommodations to our world-class dining options and impeccable service, we aim to redefine hospitality in the Kenyan market.”

Pullman’s entry into the Kenyan market signals a new era of well-balanced hospitality, attracting discerning travellers and bolstering the country’s tourism sector. Kenya’s vibrant culture and natural beauty make it an attractive destination for local and international tourists. Pullman Nairobi Upper Hill is poised to complement this offering with its world-class amenities and personalised service.

According to Moutou, Pullman Hotel Nairobi Upper Hill bursts with personality, from local art in the lobby to local cousin, drinks, and events. Pullman takes its cues from the destination with the goal of promoting discovery and social interactions.

“Our uniqueness is that Pullman is taking art out of the museum. The art at Pullman is an experience that we can take away and keep forever. We have a dedicated art corner that will be regularly refreshed to immerse guests in the vibrant local culture, design, and photography scenes, in the most unexpected of ways. This is an immersive installation that turns guests into works of art for unique photo opportunities.”

For her part, Ms. Susan Waringa, Director of Sales and Marketing, says that, “We are thrilled to open Pullman Hotel Nairobi Upper Hill, catering to both business and leisure travelers. Our aim is to deliver a seamless blend of work and leisure through immersive art, vibrant dining, power fitness, and smart interactions. We are dedicated to collaborating with industry stakeholders to enhance Kenya’s tourism sector, with significant support from the Ministry of Tourism.”

Pullman is committed to sustainability and community engagement, reflecting its dedication to responsible tourism practices and supporting local initiatives. “We are keen on environmental conservation activities as well as working closely with the local community. We pride ourselves with being organic and obtaining supplies from the local community. All our foods and beverages are sourced locally, because we believe in supporting and improving the livelihoods of those we work with. We also want our guests to have a feel of this country’s local products.”

Speaking during the launch, Hon. John Lekakeny Ololtuaa, Principal Secretary, State Department for Tourism, noted that the government is working with industry partners to provide the much-needed reforms in the tourism sector, a move that will provide favorable working conditions.

“I am happy to learn that Pullman is reaching out to supporting aspects of sustainability, conservation, culture, as well as supporting Kenyans to better their livelihoods through their areas of businesses,” he said, adding that: “I want to assure you that the government will continue collaborating with you in order to achieve the goals of this industry.”

Technology plays a major role in operations of Pullman Hotel, with a priority of improving experience and comfort of guests. Moutou says that there is need to maintain the latest technological trends that the market has to offer. This, he says, is evident across the hotel’s facilities, from the lobby, conference and meeting rooms, as well as guest rooms. Having unveiled the first WOJO Workspitality in the country, it is evident that technology is a major tool to ensure comfort. WOJO offers dynamic flexi spaces – including private offices, meeting rooms, enterprise, and coworking solutions for businesses.

These spaces seamlessly blend the functionality of a professional office with the comfort of hospitality, marking the introduction of the pioneering Workspitality concept in East and Central Africa. WOJO is designed to meet the evolving needs of modern professionals, entrepreneurs, self-employed workers and teleworkers, and offers a stimulating atmosphere conducive to creativity, collaboration and productivity.

Pullman Hotels & Resorts sets a new tempo in global travel and living, delivering an inspiring, energizing and enriching experience to new entrepreneurs. Pullman welcomes guests with the space they need to focus, work and play. Forward-thinking, hyper-connected and with a passion for art and fitness, Pullman retains the adventurous spirit and open-minded ambition that drove it to become a pioneering travel brand over 150 years ago. Today, Pullman features more than 150 properties in vibrant and cosmopolitan destinations around the world, including flagship properties such as Pullman Paris Montparnasse, Pullman Singapore Orchard, Pullman Suzhou Zhonghui in Greater China and Pullman Maldives Maamutaa.

Pullman is part of Accor, a world leading hospitality group counting over 5,600 properties throughout more than 110 countries, and a participating brand in ALL – Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

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