Airtel opens outlet in downtown Nairobi to enhance mobile money services

Airtel Kenya has opened a new franchise shop in Nairobi’s Central Business District (CBD). The outlet, located on Gaborone Road, adjacent to Nairobi Textiles, brings the total number of Airtel outlets in the country to over 2,600.

The new outlet will be a vital point for Airtel Money agents within Nairobi’s downtown area, allowing them to purchase and balance float conveniently without the need to cross multiple streets to access the services. In addition, the shop will offer a range of other crucial services including wholesale of airtime to distributors, sale of 4G and 5G Broadband devices, Pocket MiFi devices, SIM cards, SIM swap services and Registration of Airtel Money, Paybill and till numbers, as well as cash deposit and withdrawal services.

(TOP: From left, Airtel Kenya’s Sales and Distribution Director Victor Ngumo; the firm’s Head of Sale,s Nairobi Central region, Joseph Githini; Customer Experience Director Goldermier Opiyo; Airtel’s Partner Felix Njenga; Chief Commercial Officer Aashish Dutt; and Marketing Director Prisca Murigu, during the official opening of Airtel’s Partner outlet in Nairobi CBD).

Speaking during the launch of the shop, Airtel Kenya’s Chief Commercial Officer, Aashish Dutt asserted: “This strategic shop, which is our 69th outlet, underscores our commitment to enhancing the accessibility and efficiency of Airtel Money services. By scaling up the purchase of Airtel Money float, we are empowering our agents to better serve customers, ensuring a seamless and reliable experience for all.” He further highlighted the essence of enhanced customer experience that the shop will provide, stating, “Our customers in the downtown Nairobi CBD will now have the opportunity to have their queries resolved effectively in person without the worry of navigating the busy streets.”

Airtel Kenya is on an aggressive network expansion drive, and with the rising need of access to its products and services, it is continuously growing its customer service footprint. With over 5000 Airtel Money agents across the Nairobi Metropolitan, Airtel seeks to enhance its mobile money offerings for businesses and individuals in the CBD.

Airtel remains committed to its expansion journey and strives to reach all Kenyans with an aim to bridge the financial and digital inclusion gap.


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